Job Title: Customer Service Assistant
Location: Remote
Employment Type: Full-Time
About the Role:
We are seeking a dedicated and empathetic Customer Service Assistant to join our growing team. In this fully remote role, you will be the first point of contact for our customers, ensuring they receive top-notch support and service. You will handle inquiries, resolve issues, and provide guidance, all while maintaining our high standards of customer care.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and live chat.
Resolve customer complaints and issues in a professional and efficient manner.
Provide accurate information about products, services, and policies.
Assist customers with order placements, tracking, and returns.
Maintain detailed and accurate records of customer interactions.
Collaborate with other departments to ensure customer satisfaction.
Stay updated on product knowledge and service changes.
Contribute to team efforts by accomplishing related tasks as needed.
Requirements:
Previous experience in a customer service role, preferably in a remote setting.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work independently with minimal supervision.
Proficiency in using customer service software and tools (e.g., Zendesk, Salesforce).
Reliable internet connection and a quiet workspace.
Ability to manage time effectively and prioritize tasks.
High school diploma or equivalent, further education or certifications are a plus.
Benefits:
Competitive salary and performance-based bonuses.
Flexible working hours.
Opportunities for professional development and growth.
Supportive and collaborative team environment.
Work-from-home allowance.
Apply!
Job Type: Full-time
Pay: $44,918.71 – $77,661.17 per year
Benefits:

• Work from home

Schedule:

• 8 hour shift

Supplementary Pay:

• Signing bonus

Experience:

• Inbound call centre: 1 year (Preferred)
• Outbound call centre: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: Remote