Australia Job Openings
Railbookers Group
Customer Support Specialist-Australia
FULL TIME
August 20, 2024
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Job Purpose:
The Customer Support Specialist thrives in a fast-paced environment. The successful candidate will play a fundamental role in supporting our inside sales team and our customer base. These team members support the local Australia team by taking on -trip support calls, providing information and local support to other teams in Australia. They also contribute to global production goals for the Operations and Rail Product Teams. This position will be focused on servicing customers who need immediate assistance with on-trip challenges, supporting local rail and operational needs, and contributing to global Operations and Rail Product production tasks.
Responsibilities and Duties:
- Take phone calls from direct customers and travel agencies during travel to resolve any outstanding travel-related issues.
- Provide local, internal support for rail, operations, and essential build
- Manage changes to itineraries – working with vendors and suppliers as needed.
- Responsible for monitoring shared inboxes, responding to customer inquiries via our website & email.
- Work as member of our Customer Care Team resolving customer issues and complaints post-travel.
- Deliver success on team goals in confirming services such as hotels, sightseeing, cruises and transfers with vendors including above allotment and special requests.
- Responsible for issuing rail tickets; including exchanges, refunds and schedule changes as needed.
- Process customer documents as well as other customer and vendor communication as required.
- Make outbound calls and research alternative accommodations impacted by schedule changes and passenger requests.
- Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving skills.
- Bachelor’s degree preferred.
- Prior travel industry or customer service experience required.
- Ability to prioritize multiple tasks and meet deadlines.
- Computer proficiency in Microsoft Office.
- Focus on customer service, accuracy and quality.
- Hours are located in Australia.
- Work from home.
- Employee and Family/Friend Travel Discounts.
- Familiarization Trips. Get paid to experience our vacations.
- Comprehensive training and ongoing professional development with opportunities for career growth and advancement within a growing company.
Benefits:
- Employee discount
- Referral program
- Work from home
- 8 hour shift
- Monday to Friday
- Weekend availability
- Bonus
New Job Alerts
Stamford Hotels & Resorts
Reservations Agent
Brisbane
FULL TIME & PART TIME & CONTRACT
September 23, 2024
View Job Description
El Jannah Campbellfield
Crew Members - El Jannah Campbellfield
Campbellfield
CONTRACT
September 23, 2024
View Job Description
Opulence College
Sales & Marketing Officer
Melbourne
FULL TIME
September 23, 2024
View Job Description
Bupa
Finance Manager - Risk and Governance
Melbourne
FULL TIME
September 23, 2024
View Job Description
Nepean Blue Mountains Local Health District
Occupational Therapist Level 1/2 – Homelessness Mental Health Team
Penrith
FULL TIME
September 23, 2024
View Job Description
Sydney Local Health District
Occupational Therapist (Level 4) - Drug Health Services
FULL TIME
September 23, 2024
View Job Description
Infosys Singapore & Australia
Integration Architect
Melbourne
FULL TIME
September 23, 2024
View Job Description
Looking for similar job?
Drakes Supermarkets
Casual Customer Service Cashier
Victor Harbour
CONTRACT
August 27, 2024
View Job Description
Probe CX
Customer Care Consultants - Work from Home
Wollongong
PART TIME
August 15, 2024
View Job Description
See What’s New: Railbookers Group Job Opportunities
Railbookers Group
Reservation Sales Agent (West Australia)
FULL TIME
September 19, 2024
View Job Description
New Job Alerts
Stamford Hotels & Resorts
Reservations Agent
Brisbane
FULL TIME & PART TIME & CONTRACT
September 23, 2024
View Job Description
El Jannah Campbellfield
Crew Members - El Jannah Campbellfield
Campbellfield
CONTRACT
September 23, 2024
View Job Description
Opulence College
Sales & Marketing Officer
Melbourne
FULL TIME
September 23, 2024
View Job Description
Bupa
Finance Manager - Risk and Governance
Melbourne
FULL TIME
September 23, 2024
View Job Description
Nepean Blue Mountains Local Health District
Occupational Therapist Level 1/2 – Homelessness Mental Health Team
Penrith
FULL TIME
September 23, 2024
View Job Description
Sydney Local Health District
Occupational Therapist (Level 4) - Drug Health Services
FULL TIME
September 23, 2024
View Job Description
Infosys Singapore & Australia
Integration Architect
Melbourne
FULL TIME
September 23, 2024
View Job Description