Australia Job Openings
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RELX
Digital/Technology Specialist
Sydney
FULL TIME
October 6, 2024
Provide expert technical support for digital platforms, ensuring seamless operations and performance.
About our Team
About the Role
Responsibilities
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Maintaining optimum customer experience on event websites and digital products
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Collaborating with marketing and event teams to implement best practice digital environments
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Ensuring digital tools and channels accurately represent core brand values and drive customer satisfaction
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Working with the Digital Manager to monetize products and support digital revenue growth
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Providing operational support for products and offering customer feedback for enhancements
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Communicating product successes within the business, locally and globally
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Acting as the main point of contact for internal stakeholders in the absence of the Digital Manager
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Establishing urgency of tasks, prioritizing, and multitasking under pressure
Requirements
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Appropriate IT qualifications, with a tertiary degree in Digital Marketing, IT, or related fields.
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Minimum 3 years of experience in a digital delivery role, ideally in B2B and B2C industries.
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Strong proficiency with Adobe Experience Manager (AEM), Google Analytics 4, Google Ads, SEO, Google Search Console, and digital marketing technologies.
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Knowledge of programming languages such as Visual Basic, HTML, CSS, XML, Java Script, and SQL.
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Experience in mobile app development, website usability, design, and accessibility.
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Sound understanding of exhibitor portal/directory configuration, Salesforce, Eloqua, Intranet, and social media landscapes.
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First-line support experience (preferably with Service Now or similar ticketing systems).
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Strong project and time management skills, with the ability to prioritize, multi-task, and work independently under pressure.
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Ability to focus on customer experience in all projects, coupled with excellent communication and influencing skills.
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Ability to build strong relationships with vendors, customers, and global colleagues.
Work in a way that works for you
Working for you
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Discounted Health plan rate and Optical Assistance
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Life assurance and income protection
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Option to buy additional Annual Leave days
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Employee Assistance Program
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Flexible working arrangements
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Benefits for you and your family
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Access to learning and development resources
About the Business
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