Front Office Reception /Hotel Reception - Weekends Required

Australia Job Openings

Mandurah Luxury Accommodation

Mandurah

PART TIME & CONTRACT

November 1, 2024

We are looking for an exceptional Front Office Receptionist to join our small existing team . Experience working in hotel reservations or similar is desired but not essential as training will be provided. We are looking for a vibrant friendly person who likes to greet guests and works well on their own as well as part of a team.
Applicants will work approximately 3 or more varying days per week (including some weekends), however set days are not available, flexibilty is required.
Duties & Responsibilities (including but not limited to):

Always greet guests in a friendly and professional manner
Maintain a neat, clean and professional appearance at all times
Engage each guest as a unique individual and listen attentively to their requests
Answer the phone in a timely and professional manner
Make and confirm reservations via phone, email and in person
Build and prepare daily reports
Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
Responsible balancing of daily accounts
Listen to guests complaints or concerns and resolve their issue in a timely manner
MUST be available weekends & Public holidays

Skills & Qualifications:

Articulately communicate both in the written and verbal
Previous experience in front office position preferred but not essential
Computer skills essential
Knowledge of RMS or other hotel PMS systems & travel agents preferred, but again not essential as full training will be provided.
Exceptional interpersonal skills to enhance the service standards throughout the operation
Time management skills are essential
Ability to work effectively in an often fast paced environment by multi tasking
MUST Show strong initiative to work independently but able to communicate effectively with all other team members when they come on shift
It is also important to be able to self start and assess what jobs need to be done and take initiative during your shift.

Job Types: Part-time, Casual
Pay: $28.00 – $40.00 per hour
Expected hours: 15 – 35 per week
Schedule:

Day shift
Monday to Friday
Public holidays
Weekend availability

Supplementary Pay:

Penalty rates

Application Question(s):

Are you available to work most weekends & public holidays?
Do you have previous hotel experience?

Work Authorisation:

Australia (Preferred)

Location:

Mandurah, WA 6210 (Preferred)

Work Location: In person

We regret to inform you that this job opportunity is no longer available as it has expired

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