We are looking for an exceptional Front Office Receptionist to join our small existing team . Experience working in hotel reservations or similar is desired but not essential as training will be provided. We are looking for a vibrant friendly person who likes to greet guests and works well on their own as well as part of a team.
Applicants will work approximately 3 or more varying days per week (including some weekends), however set days are not available, flexibilty is required.
Duties & Responsibilities (including but not limited to):

• Always greet guests in a friendly and professional manner
• Maintain a neat, clean and professional appearance at all times
• Engage each guest as a unique individual and listen attentively to their requests
• Answer the phone in a timely and professional manner
• Make and confirm reservations via phone, email and in person
• Build and prepare daily reports
• Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
• Responsible balancing of daily accounts
• Listen to guests complaints or concerns and resolve their issue in a timely manner
• MUST be available weekends & Public holidays

Skills & Qualifications:

• Articulately communicate both in the written and verbal
• Previous experience in front office position preferred but not essential
• Computer skills essential
• Knowledge of RMS or other hotel PMS systems & travel agents preferred, but again not essential as full training will be provided.
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Time management skills are essential
• Ability to work effectively in an often fast paced environment by multi tasking
• MUST Show strong initiative to work independently but able to communicate effectively with all other team members when they come on shift
• It is also important to be able to self start and assess what jobs need to be done and take initiative during your shift.

Job Types: Part-time, Casual
Pay: $28.00 – $40.00 per hour
Expected hours: 15 – 35 per week
Schedule:

• Day shift
• Monday to Friday
• Public holidays
• Weekend availability

Supplementary Pay:

• Penalty rates

Application Question(s):

• Are you available to work most weekends & public holidays?
• Do you have previous hotel experience?

Work Authorisation:

• Australia (Preferred)

Location:

• Mandurah, WA 6210 (Preferred)

Work Location: In person