Australia Job Openings
Ingenia Communities
Guest Experience Officer
CONTRACT
September 3, 2024
You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Location
Experience the Sunshine Coast’s sun, surf and sand at Ingenia Holidays Rivershore in a resort-style park! Nestled on the Maroochy River, you’ll be able to enjoy a quick trip to the Sunshine Coast’s golden beaches and beautiful hinterland from your holiday headquarters.
About the role
We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is casual, with the potential for additional hours to be picked up during peak periods.
Responsibilities
Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:
No agencies please.
Experience the Sunshine Coast’s sun, surf and sand at Ingenia Holidays Rivershore in a resort-style park! Nestled on the Maroochy River, you’ll be able to enjoy a quick trip to the Sunshine Coast’s golden beaches and beautiful hinterland from your holiday headquarters.
About the role
We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests. This position is casual, with the potential for additional hours to be picked up during peak periods.
Responsibilities
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker
Providing an exceptional service to our residents is one of the most important factors for the success of our business. For the successful applicant, we can offer:
- Rewarding and challenging opportunity
- Security working for an ASX listed organisation
- Excellent discounts on Ingenia Holidays
No agencies please.
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now! We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
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