Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland.

This role is located at our office in Sydney, which serves as a central hub, providing support to our operational teams based in our two locations.

We are seeking an efficient and effective communicator with a passion for tourism and providing optimal guest experience to join our Travel Centre Team as Guest Experience Specialist This role will see you effectively managing and responding in a timely to online reviews, and post-stay surveys for all Voyages Indigenous Tourism Australia products.

Key duties:

• Being the contact point for all guest feedback as well as share the feedback for resolution by the Ayers Rock Resort operational teams.
• Maximising Voyages revenue through closing sales opportunities, including opportunities to upsell or cross sell.
• Completing administrative processes that support the reservations process or other service issues.

To be successful for this role you will have:

• 4-5 years’ experience in hotel front office, reservation or travel role
• Knowledge of Opera Reservations or Property Management System and/or other Hotel Front Office Systems
• Sound knowledge of hotels and resorts, their services, and facilities
• Experience using platforms such as Trip Advisor & responding to & giving feedback.

This is more than just a job.
You will be part of a company committed to social responsibility, supporting people and communities, alongside a dedicated team and a positive work environment. Additionally, you will benefit from a hybrid work arrangement, competitive pay, property discounts, and a modern office space with numerous perks and facilities. We prioritize high achievers, providing a wide range of development opportunities to support our top performers in achieving their goals.

If this sounds like the perfect opportunity to try something new, then please !

• A Criminal History Check is a mandatory step of our recruitment process.

• Be part of a company committed to social responsibility
• Hybrid Working Environment