Australia Job Openings
Frizelle Sunshine Automotive
Inbound Client Communication Officer - Hybrid
Southport
October 18, 2024
- Enjoy access to staff benefits, including discounts on parts and servicing!
- Flexibility – Gold Coast In office, Remote or Hybrid
- Join a national company with dealerships across QLD, NSW, VIC
Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.
The Business Development Centre (HUB) was created in 2011 as a multichannel centre, the team manage inbound calls, online enquiries, emails, live chat, outbound retention, face to face - customer service, brand promotion, events and more. The Hub is considered the heart and soul of Frizelle Sunshine, as the first and most frequent point of contact and holder of key relationships across all of our brands and departments.
We are now recruiting for a Client Communications Officer to join our Business Development Centre on a permanent work from home basis. By joining FSA you will experience a positive culture which is driven by frequent engagement activities and supportive management.
Who we are looking for:
- Exceptional customer service skills and telephone manner
- The ability to work to targets and deadlines
- Intermediate to advanced computer skills and the ability to learn new systems quickly
- Self-motivated with the ability to work autonomously
- Flexibility – Gold Coast In office, Remote or Hybrid
- Interacting with a high volume of FSA customers
- Performing switchboard and reception-based phone functions
- Providing an exceptional level of customer experience
- Various ad-hoc administration based functions
- Working towards KPIs and other performance outcomes
- Participating in training and other learning and development opportunities
- Commitment to ongoing development and mentoring
- A dedicated and fun working environment
- Free Titans tickets for home games
- Quarterly and annual awards and recognition for high achievers
- Discounted Bupa Private Health Insurance
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships
The right candidate will be provided with 2-week’s comprehensive, classroom style training through our training academy.
All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.
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