• Demonstrate familiarity with the full Navico Group consumer range of products.
• Assess and confirm reported faults for all returned products, including our Mains level AC power-based product ranges
• Diagnose basic to reasonably complex installation and operator issues.
• Maintain accurate data records for fault analysis.
• Identify and report any regularly occurring issues.
• Manage workflow to meet customer demands and timelines.
• Build and maintain credible and trusted working relationships with dealers and internal staff.
• Work closely with our dealers, end users, and internal staff, to provide quality support, troubleshooting and field recommendations.
• Attend boat shows and promotional events as necessary to aid in sales and perform field technical support when necessary.
• Attend training and be proactive with self-learning on a continuous basis (due to the ever-changing nature of the market and products).

• Experience in testing and repairing electronic devices, including 230 V AC devices.
• At least a certification of Restricted Electrical Worker's licence (REL) or equivalent, which enables electrical work to be carried out on mains voltage AC devices.
• A good understanding of power systems i.e. Batteries, Chargers, Battery Management and Digital Switching Systems.
• At least 5 years of Marine and/or Mobile Vehicle industry technical experience
• Strong technical and analytical problem-solving skills with a willingness to learn new technology.
• Excellent communication (written and verbal) and interpersonal skills.
• Proficiency with common office IT applications and experience in the Microsoft office Suite, CRM & ERP systems.
• Excellent attention to detail
• High levels of motivation and commitment with a keen desire to impart your knowledge to others.

#Brunswick Corporation