Member Services Team (Administrator & Reception Staff)
Infinity Gym Sports & Health is seeking reception staff (afternoon & Saturdays) to carry out administrative duties and organise everyday office tasks. We are looking for someone who can be present in the afternoon/evenings during the week, and Saturday mornings during school terms.
Infinity is excited to be launching at our new location in North Rocks. Operating from our purpose-built, dedicated gymnastics facility, we provide a high quality, continuous pathway for the local community to develop a healthy lifestyle from a young age into adulthood though Gym Sports and Health Services.
Our team has extensive involvement in gymnastics, fitness and allied health services. Utilising decades worth of experience, we deliver a unique and personalised experience to our community.
The Member Services team involves encouraging and preserving a welcoming and efficient environment. You will be responsible for maintaining day to day office tasks & communication.
REQUIRED:

• High level organisational skills and the ability to build effective relationships, self-manage time and work flexibly to achieve outcomes.
• The ideal candidate will have a positive attitude and friendly outgoing nature.
• Excellent communication skills.
• Willingness & availability to work our core business hours (Weekday afternoons/evenings and Saturdays)
• Working with Children Check
• Gymnastics experience preferred but not essential

DESIRABLE:

• Accreditation with Gymnastics Australia
• Current First Aid Certificate
• Demonstrated experience with CRM systems
• Two or more years of experience

RESPONSIBILITIES:

• Daily oversight of the business operations. Answer and direct all incoming enquiries in a timely manner.
• Provide excellent customer service & help to create and maintain a welcoming and professional environment.
• Work effectively with customers and staff to develop and maintain relationships.
• Support and fully participate in the culture of the organisation.
• Perform other duties as assigned by the Manager and Director.
• Proactively update and maintain our customer database.
• Assist with planning, organising, and implementing programming throughout the year, including classes, teams, holiday programs and special events, while staying within budget.
• Process payments.
• Submit and process transfers, refunds, purchase orders.
• Prepare handouts and keep reception information up to date. Keep track of customer and staff information, including forms and incident reports.
• Keep track of inventory, including office equipment, first aid supplies, program supplies, and apparel sales.
• Assist coaches as required.
• Participate in training sessions and attend mandatory meetings as scheduled.
• Work closely and in partnership with the Manager, Director and core team.

REQUIREMENTS:

• Strong interpersonal, written, and verbal communication skills.
• Detail oriented. Able to work in a fast-paced and constantly changing environment.
• Flexible and able to handle multiple projects at the same time and with initiative.
• Ability to assist in planning events & activities.
• Be consistent and reliable in arrival and attendance to assure the proper operation of the facility.
• Must be able to be flexible with work schedule in order to participate in special programs, staff meetings and other core business.
• Maintain confidentiality in all aspects of the position.

Job Types: Part-time, Casual
Schedule:

• Afternoon shift
• Weekend availability

Work Location: In person
Application Deadline: 31/10/2024