Apply for Night Guest Service Agent Role at Oaks Hotels

Australia Job Openings

Oaks Hotels

Night Guest Service Agent

Melbourne

FULL TIME

November 7, 2024

Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

Job Description
Oaks Melbourne on Market Hotel are looking for a Full-time Night Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
Key Responsibilities include:

Conduct guest arrivals and departures
Confidently provide personalised, proactive guest service
Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
Maintain professional, open and honest communication to assist guests and make accurate bookings
Ensure that all daily tasks are completed accurately and in a timely manner
Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
Ensure guest queries and complaints are handled efficiently and effectively

Hourly Rates (excluding super): + Late night/ early morning penalties apply
Monday - Friday: $25.80 per hour
Saturday: $32.25 per hour
Sunday: $38.70 per hour

Qualifications

Previous hotel front office/reception experience is required
A commitment and passion for delivering exceptional, pro-active customer service;
Strong computer skills/knowledge, training will be provided for reservations system;
Professional interpersonal and communication skills;
A high standard of personal presentation
Availability to work 10pm - 7am on a rotating roster

Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:

50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
Additional paid leave including Birthday and Study leave.
Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
NIB Insurance discounts
Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and Red Balloon)
Discount on Furniture
50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
Wellbeing programs with Uprise (EAP)
Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

We regret to inform you that this job opportunity is no longer available as it has expired

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