Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #workyourway Accor
About Novotel Surfers Paradise…
Novotel Surfers Paradise is conveniently located in the heart of Surfers Paradise, close to all forms of public transport and our iconic beaches. The hotel features 408 rooms, along with a variety of dining options including: Boulevard Café & Bar, The Restaurant, on# 5 outdoor bar, as well as in-room dining. We offer a professional and relaxed atmosphere, providing genuine hospitality for our guests. For our guests wanting to unwind we offer a heated outdoor swimming pool & spa, tennis courts and gym. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.


Job Description
About the role…
In your role you will report to our Guest Welcome Manager (Front Office Manager) and be an integral part in the front office team as the hotel representative in the absence of senior management and working with the Front Office Leadership team to balance guest expectations, colleague needs and profitability.
Your success in this job will be largely dependent on your ability to run a smooth night shift operation as well as your strong organisational and communication abilities plus your keen eye for detail to make the necessary adjustments to ensure accuracy of the Hotel’s reporting.
Key responsibilities include…
At Novotel we love to bring the joy of travel and hospitality to all our guests and that’s where you come in.

• Hold responsibility and accountability for the efficient operation of the Hotel.
• Cross check and balance work completed during the day for all outlets on a shift.
• Warmly welcoming guests, assisting with luggage and ensuring a efficient arrival and departure of our guests
• Ensuring professionalism and accuracy with information and billing during arrival and departure
• Assisting in maintaining responsibility for the overall auditing and administration function of the Night Audit team.
• Maintaining procedures for cash handling and security on front desk
• Conducting daily Hotel auditing including balance of revenue and payments from all hotel outlets
• Proactive complaint resolutions, focusing on a win/win outcome
• Promptly responding to all enquiries; including reception, switchboard and reservations
• Ensuring all details of regular guests and Loyalty members are updated regularly
• Proactively working with our security team to effectively manage the safety and security of our guests and be prepared for fire or emergency situations
• Accurately closing off & rolling over the PMS

Qualifications
About you…

• Previous experience as a Hotel Night Manager and night audit in a high volume hotel, 200+ rooms
• Proven experience with PMS: Opera cloud
• Exceptional customer service skills, communication and time management skills
• Strong Microsoft office skills and an excel expert
• A friendly and warm personality with immaculate grooming and presentation
• Ability to work unsupervised
• A willingness to use initiative and strong problem solving skills
• Possess a proactive and resourceful approach with high level of accuracy and attention to detail
• The ability to work evening shifts 11pm – 7am over a rotating roster as per business needs, including weekends and public holidays
• Willingness to obtain or have a current QLD RSA and First Aid Certificate
• Qualifications in Accounting and/or Finance desirable however not essential
• Excellence in your field and the demonstrated ability to act as a true ambassador for our Hotel.
• Must hold unlimited work rights in Australia.

Additional Information
What’s in it for you?
In return, we offer excellent career development and training opportunities within a dynamic and supportive team as well as employee benefits including discounted accommodation and food & beverage services worldwide.

• Full time position
• Complimentary parking
• Paid birthday or wellness leave
• Free staff meals during shift
• ACCOR Career Milestone and birthday celebrations
• Colleague food and beverage and accommodation discounts across our worldwide Accor Network
• Training opportunities through the Accor Academy (RTO)

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
So, when will you be joining us?
What are you waiting for? APPLY NOW