Australia Job Openings

The Salvation Army
Online Customer Support Team Lead
Noble Park
FULL TIME
October 21, 2024
- Provide leadership and direction to a team of staff and volunteers.
- Oversee listing creation from check in to photography and dispatch.
- Share your knowledge with new volunteers and team members to ensure everyone can hit the ground running when they join us.
- Ensure the office is safe at all times
- Liaise with key stakeholders such as Store Managers, Area Managers and Warehouse Managers to ensure they’re across the Online Sales operation
- Assist stores with any online order related queries
- Provide remote technical support with any website issues and tasks
- Maintain and manage the collaborative and friendly relationship with all internal stakeholders
- Assist with answering customer queries regarding product specifications, delivery and feedback.
- Ensure the optimal customer experience for all online store users with timely resolution for all queries
- Treat all customers and internal stakeholders with respect.
- Manage a customer support team to ensure support availability for customers and stores 8am - 4pm during working days.
- Develop and support the Customer Support Team for optimal service delivery
- Escalate any relevant feedback and concerns to line management in timely and professional manner
- A current Working with Children Check or relevant state equivalent is a mandatory requirement
- Drivers License
- Ability and willingness to work as an engaged member of a cohesive and enthusiastic team.
- Ability to effectively manage time and prioritise tasks.
- Excellent written and verbal communication skills essential.
- Intermediate Microsoft Office and general computer skills.
- Knowledge of online sales, including experience selling on e Bay or Depop, would be advantageous.
- Sound administrative skills including attention to detail and accuracy.
- Accountability to autonomously produce work to a high standard.
- Excellent abilities in customer service and communication
- The ability to travel interstate including overnight stays when required
Whether you’re sorting donations, processing invoices or driving one of our iconic trucks, every team member is valued for the incredible contribution they make to Salvos Stores. Join our crew and feel rewarded for making a difference.
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