Australia Job Openings

The Salvation Army

Online Customer Support Team Lead

Noble Park

FULL TIME

October 21, 2024

Number of Positions Available:

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

Salvos Stores is the retail division of The Salvation Army and we’re best known for recycling pre-loved goods at our 350 stores throughout Australia. Now we’re selling online too!

We’re on the hunt for a natural trailblazer to lead our amazing and diverse team of Online Sales staff and volunteers. This position will head up our Online Hub in Noble Park, Vic.

To, what are we looking for? You’re the type of person who is good with people and has experience motivating a team to achieve targets. You’re also tech-savvy and not afraid of a keyboard.

With new items listed every day, and new volunteers joining most weeks - no day is the same at our Online Hub. Here’s some of the things you can expect to do in this role:

Provide leadership and direction to a team of staff and volunteers.
Oversee listing creation from check in to photography and dispatch.
Share your knowledge with new volunteers and team members to ensure everyone can hit the ground running when they join us.
Ensure the office is safe at all times
Liaise with key stakeholders such as Store Managers, Area Managers and Warehouse Managers to ensure they’re across the Online Sales operation

About the role

To manage the daily operations of the Salvos Stores Online Customer Service team, including the management of staff and volunteers. Ensure exceptional customer service and internal store support to achieve sustainable growth in online sales to support The Salvation Army’s community programs.

You Will Successfully Contribute:

e Commerce related support for stores

Assist stores with any online order related queries
Provide remote technical support with any website issues and tasks
Maintain and manage the collaborative and friendly relationship with all internal stakeholders

Customer service

Assist with answering customer queries regarding product specifications, delivery and feedback.
Ensure the optimal customer experience for all online store users with timely resolution for all queries
Treat all customers and internal stakeholders with respect.

Team leadership

Manage a customer support team to ensure support availability for customers and stores 8am - 4pm during working days.
Develop and support the Customer Support Team for optimal service delivery
Escalate any relevant feedback and concerns to line management in timely and professional manner

You Will Have

A current Working with Children Check or relevant state equivalent is a mandatory requirement
Drivers License
Ability and willingness to work as an engaged member of a cohesive and enthusiastic team.
Ability to effectively manage time and prioritise tasks.
Excellent written and verbal communication skills essential.
Intermediate Microsoft Office and general computer skills.
Knowledge of online sales, including experience selling on e Bay or Depop, would be advantageous.
Sound administrative skills including attention to detail and accuracy.
Accountability to autonomously produce work to a high standard.
Excellent abilities in customer service and communication
The ability to travel interstate including overnight stays when required

About Us

Not your average retailer, Salvos Stores is made up of a team of changemakers who are passionate about raising funds to help The Salvation Army provide over one million sessions of care to disadvantaged Australians each year through an extensive network of over 360 retail stores, as well as online.

Whether you’re sorting donations, processing invoices or driving one of our iconic trucks, every team member is valued for the incredible contribution they make to Salvos Stores. Join our crew and feel rewarded for making a difference.

Salvos Stores is a mission enterprise of The Salvation Army, a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope amid all kinds of personal hardship.

How To Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you. We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

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