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• Provide leadership and direction to a team of staff and volunteers.
• Oversee listing creation from check in to photography and dispatch.
• Share your knowledge with new volunteers and team members to ensure everyone can hit the ground running when they join us.
• Ensure the office is safe at all times
• Liaise with key stakeholders such as Store Managers, Area Managers and Warehouse Managers to ensure they’re across the Online Sales operation

• Assist stores with any online order related queries
• Provide remote technical support with any website issues and tasks
• Maintain and manage the collaborative and friendly relationship with all internal stakeholders

• Assist with answering customer queries regarding product specifications, delivery and feedback.
• Ensure the optimal customer experience for all online store users with timely resolution for all queries
• Treat all customers and internal stakeholders with respect.

• Manage a customer support team to ensure support availability for customers and stores 8am - 4pm during working days.
• Develop and support the Customer Support Team for optimal service delivery
• Escalate any relevant feedback and concerns to line management in timely and professional manner

• A current Working with Children Check or relevant state equivalent is a mandatory requirement
• Drivers License
• Ability and willingness to work as an engaged member of a cohesive and enthusiastic team.
• Ability to effectively manage time and prioritise tasks.
• Excellent written and verbal communication skills essential.
• Intermediate Microsoft Office and general computer skills.
• Knowledge of online sales, including experience selling on e Bay or Depop, would be advantageous.
• Sound administrative skills including attention to detail and accuracy.
• Accountability to autonomously produce work to a high standard.
• Excellent abilities in customer service and communication
• The ability to travel interstate including overnight stays when required