Abelpoint Australia is seeking an experienced and dedicated Operations Manager to join our team. This role is vital to the smooth operation of our organization and involves overseeing daily business activities, managing staff, and ensuring quality service delivery to our participants.
Key Responsibilities:

• Manage day-to-day operations, ensuring that staff have the necessary resources to perform their roles efficiently.
• Supervise and support staff, ensuring adherence to work health and safety policies and participant rights, including privacy and confidentiality.
• Lead the planning and delivery of participant support in collaboration with carers and other stakeholders.
• Ensure all participant-related documentation is maintained, reviewed, and updated in line with organizational policies.
• Contribute to case reviews and participate in staff meetings, performance development, and policy reviews.
• Conduct random audits to ensure compliance with daily documentation and service procedures.
• Identify and address potential risks to participants or the organization, implementing mitigation strategies.
• Facilitate induction and ongoing training for new staff.

Key Performance Indicators:

• Ensure staff are well-supported and equipped with necessary resources.
• Maintain company vehicle safety and service schedules.
• Ensure compliance with policies, procedures, and participant documentation.
• Complete and maintain accurate documentation as per procedure.
• Implement solutions for any identified risks and ensure mitigation measures are in place.

Qualifications and Personal Qualities:

• Relevant qualifications or experience in social work, disability services, or a related field.
• Proven experience in a similar or lower management position.
• Strong organizational skills, able to adapt to changing circumstances and prioritize tasks effectively.
• Passionate about participant-centered care and social inclusion.
• Commitment to maintaining high standards of ethics and professionalism.

Why Work With Us?

• Be part of a dedicated team supporting individuals to live independently.
• Competitive salary and ongoing professional development.
• Make a real difference in the lives of participants by contributing to a positive, inclusive environment.

How to Apply:
If you have the experience and passion for making a positive impact, we’d love to hear from you! Please submit your resume and cover letter to april@ablepointaustralia.com.au
Job Types: Full-time, Part-time
Expected hours: 35 – 40 per week
Application Question(s):

• How many years of experience as an Operation Manager?

Experience:

• Operations management: 1 year (Required)

License/Certification:

• Driver's License (Required)
• Working With Children (WWC) Check (Required)
• NDIS Worker Screening Check (Required)