Australia Job Openings

The Star Entertainment Group

Porter Valet - The Star Gold Coast

Gold Coast

CONTRACT

September 23, 2024

Since 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand's revamped five-star hotel rooms, the opulent suites of The Darling, and Australia's pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.
As a Porter Valet, you will be naturally confident with a clear understanding of what it means to deliver a truly unique guest experience. In this role, you will be responsible for providing outstanding service to our guests by answering all types of enquiries, handling of guest arrivals and departures, including assisting with their luggage.
This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.
A few of your responsibilities:

Efficient and courteous handling of all guest arrivals and departures, including transport, delivery and storage of guest luggage
Assist with guest enquiries and requests, ensuring familiarity with the property, hotels, guest rooms, restaurants, bars and casino
Park and collect guest vehicles promptly as required
Provide general information on the Gold Coast and surrounding areas

What we are looking for:

A warm and welcoming approach to delivering exceptional customer service
Excellent communication skills and meticulous grooming
A sound knowledge of the local area and Gold Coast events
Open Australian drivers license
Flexibility to work across a 24/7 roster

About you:
As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role.
Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.
What we can offer you:

Complimentary meal on site every day including hot meals, sandwich bar and more
Uniform laundered and ready for you daily on property
Discounted parking available
Competitive Hourly rate, plus penalty rates for weekends and public holidays
Up to 30% discounts across award winning restaurants and accommodation
Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
Supportive leadership team
Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
It’s your time to SHINE!
Click on the link below to make your next career move with The Star.

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