• Partner with a wide range of external customers to educate, implement and train end-users on the In Eight suite of tools.
• Participate in and lead planning sessions with clients to capture critical data to inform decision making processes.
• Understand and evaluate customer processes and end-user roles in order to effectively define and develop critical needs, success criteria, metrics and implementation plans.
• Configure the In Eight suite of products to ensure successful integration and interfacing with existing data systems
• Provide high-level consulting and project management support to ensure the effective implementation and onboarding of In Eight products.
• Establish open channels of communication to serve as the voice of the customer, driving a continuous improvement mindset and ensuring end-user satisfaction of the solution.
• Identify stakeholders within the client organisation to champion product adoption across all levels of the company.
• Produce, maintain and deliver end-user training, communications and ongoing support throughout the implementation process.
• Participate in sales pursuit initiatives by helping with RFP responses, demo environments and implementation proposals as required.
• Deliver constructive feedback to product developments teams to ensure the ongoing improvement of solution and services.
• Assist with In Eight product testing and defect resolution prior to product release.

• 3+ years’ experience in either the Construction/Engineering industry, working within the scheduling, estimating or project controls discipline.
• Consulting experience in a software delivery role considered advantageous, but not essential.
• Previous experience working with cloud-based technology solutions preferred.
• Bachelor’s degree or equivalent industry experience.
• Technology-savvy with the ability to quickly learn and adopt new technologies.
• Experience managing a wide range of customers and/or stakeholders.
• Experience facilitating product or process training in both face-to-face and online settings.
• Excellent oral and written communication skills with the ability to synthesise and articulate complex concepts targeted at varied audiences.
• Experience with standard Microsoft Office products and project management/collaboration software.
• Highly organized with the ability to self-manage and deliver against timelines.