Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

We're seeking an experienced team leader to head up one of the Property Development teams within our Customer Connections branch. Reporting to the Manager Property Development, the Property Development Team Leader plays a key role in helping South East Water (SEW) become an exceptional service provider that puts customers first and benefits the community.

Through the provision of services to the Property Development Industry by stipulating SEW’s conditions (technical and financial) to servicing applications from property developers, this position will provide leadership, direction, training and support to staff involved in providing this service to the Property Development Industry that is constantly evolving and ever-increasing in complexity, with a strong focus on safety, the customer experience, and process improvement. If you are a Team Leader with a customer-first mindset, then we want to hear from you!

Who are you?

Armed with exceptional interpersonal written and verbal communication and high level customer service skills, the successful candidate will hold tertiary qualifications in business administration, or other relevant discipline knowledge and/or a minimum of five years' experience in a similar role involving leadership and the management of a high complexity operational team.

In order to be considered for this highly sought-after role, candidates will require the following key skills, knowledge and experience as a minimum:

• Ability to analyse and develop ways of improving work procedures and processes
• Intermediate analytical and computer skills including word documents, spreadsheets and other work-related databases (ICE, GT Viewer, SWIFT, Property Connect etc).
• Advanced negotiation skills to resolve complex servicing and financial requirements with land developers, plumbers, builders, council and other authorities.
• A strong ability to train and motivate staff for effective performance, incorporating skill enhancement programs and individual performance and development plans.
• Advanced understanding of systems, processes, Acts & Regulations relating to all property connection and build over easement processes.
• Experience working in a fast paced, dynamic and regulated environment with the ability to balance business, customer and employee needs.
• Strong business acumen with a focus on the customer and the ability to effectively manage stakeholder relationships (external and internal)

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
• Life insurance and salary continuance.
• 15 weeks of paid parental leave for all parents, paid superannuation on up to 12 months of unpaid parental leave, and transition coaching for parents returning to work.
• Additinoal leave offerings, such as cultural and ceremonial leave and study leave.
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach our to our Talent team at careers@southeastwater.com.au.

Keen to make an impact?

This role is remunerated at a Level 5, which is between $112,377 and $125,011 + super and offers are commensurate with the successful candidates' experience.

We're accepting applications for this exciting opportunity until Wednesday, 23rd October 2024.

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

Visit southeastwater.com.au to learn more about us and how we serve our customers.