Introduction:
Join us and share our Vision:
‘All people affordably housed in neighborhoods that support life opportunities’

Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.

We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.

Description:
The Opportunity

To provide specialist expertise within the Property Maintenance function and more broadly across Housing Choices Australia as appropriate. This is achieved through the provision of specialist expertise focused on the condition and maintenance needs of residential assets within the Asset Management, Tenancy Management and more broadly across Housing Choices Australia. The role will manage a dedicated portfolio of properties owned by Housing Choices as well as those owned by government and partner organisations based on contractual arrangements

What you’ll do

• Develop appropriate scoping and contractor briefing for maintenance, attend site visits with contractors to monitor performance and manage KPIs and outcomes
• Develop appropriate and accurate contractor briefs for specified major maintenance and asset upgrade works where required in line with Housing Choices standards.
• Scheduling of all maintenance which includes; standalone property maintenance, facility management, common areas maintenance and essential services maintenance.
• Evaluate quotes and tenders for major maintenance and upgrade works as per policy.
• Deliver responsive maintenance services to tenants and communities in South Australia through responsive, appropriate and respectful customer service, ensuring effective and efficient delivery of services and sound property investment.
• Deliver outstanding customer service through timely, accurate and clear communication with clients, the adoption of a positive “can do” attitude and constructive responses to client concerns, queries, and requests.
• Effectively deal with customer requests, needs and requirements and proactively receive and act on feedback and complaints, escalating complex matters as required.

Skills and Experiences:
What you'll bring:

• Qualifications and experience in the building trade and/ or demonstrated experience in property repair coordination and contractor management.
• Experience in dealing with contractors to ensure property maintenance activities are compliant, carried out efficiently and to a very high standard.
• Working knowledge of home maintenance services.
• Knowledge and experience in scoping building and maintenance works, quoting and cost management to ensure maintenance activities are performed in a cost-effective manner, and works are carried out within budgets.
• Sound knowledge and experience of Work Health and Safety as it applies to the residential building and property maintenance industry.
• Competency with using databases and Microsoft programs, particularly Excel and Word.
• Highly developed organisational skills including the ability to manage competing priorities.
• Well-developed problem solving and influencing skills, including the ability to recommend strategies for resolution / service improvement to management.

What we offer in return

• 5 Weeks Annual Leave
• Flexible working arrangements
• Salary Packaging for living expenses, meal, and entertainment expenses
• Excellent career development opportunities
• Recognition program
• Salary Continuance Insurance
• 16 weeks paid parental leave

Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:

• Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
• Agree and comply with Child Safety policies and procedures
• Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

How to apply

Download a copy of the Position Description and Apply here.

(Please note: SEEK applicants only - if you are viewing this job advert on SEEK you will not be able to view the position description until you click APPLY)

Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.

We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don't perfectly match the criteria, we encourage you to reach out – we're interested in hearing from you.

We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, please let us know any accommodations you require during the recruitment process.