Australia Job Openings

The Trustee for Visa Empire Trust

Receptionist/Administrator

Melbourne

FULL TIME

September 6, 2024

Visa Empire is a dynamic migration and education consultancy that helps individuals and families navigate the migration process and pursue educational opportunities in Australia. We are seeking a dedicated and professional Receptionist to manage front desk duties, client communications, and administrative tasks, ensuring a smooth and efficient workflow between our clients, migration agents, and the broader team.
Key Responsibilities:

Front Desk Operations:
Answer incoming calls and respond to email inquiries in a timely and professional manner.
Greet visitors, clients, and partners as they enter the office, ensuring a welcoming environment.
Client Follow-ups:
Proactively follow up with clients regarding their application status, upcoming appointments, and document submissions.
Provide general information on services, processes, and timelines to clients.
Scheduling & Coordination:
Schedule client appointments with migration agents and other team members.
Manage the office calendar and ensure all appointments and deadlines are tracked.
Document Handling & Contracts:
Send out contracts, agreements, and important documents to clients and migration agents as required.
Ensure proper documentation is received, signed, and filed both physically and digitally.
Administrative Support:
Assist in organizing and maintaining client files, both hard copy and digital records.
Coordinate communication between migration agents, case managers, and clients.
Prepare and manage correspondence, reports, and office documents.
Team Collaboration:
Work closely with migration agents, case managers, and other departments to ensure smooth operation and timely client services.
Assist in resolving client inquiries or escalating them to the appropriate department.

Requirements:

Prior experience in a receptionist or administrative role, preferably within the migration or education consultancy industry.
Strong verbal and written communication skills.
Ability to multitask and manage time efficiently in a fast-paced environment.
Excellent organizational skills and attention to detail.
Proficient in MS Office Suite (Word, Excel, Outlook) and comfortable with managing digital files.
Professional demeanor with a customer-first attitude.

Preferred Qualifications:

Familiarity with migration processes or experience working in a migration/education consultancy.
Knowledge of basic client management systems or CRM software.

Benefits:

Competitive salary based on experience.
Opportunity to work in a growing and supportive team environment.
Professional development and career growth opportunities.

If you're passionate about helping people and thrive in a client-facing role, we invite you to apply for this exciting opportunity to be part of our team at Visa Empire.
Job Type: Full-time
Pay: $44,095.46 – $73,108.14 per year
Work Location: In person

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