Australia Job Openings
The Trustee for Visa Empire Trust
Receptionist/Administrator
Melbourne
FULL TIME
September 6, 2024
Key Responsibilities:
- Front Desk Operations:
- Answer incoming calls and respond to email inquiries in a timely and professional manner.
- Greet visitors, clients, and partners as they enter the office, ensuring a welcoming environment.
- Client Follow-ups:
- Proactively follow up with clients regarding their application status, upcoming appointments, and document submissions.
- Provide general information on services, processes, and timelines to clients.
- Scheduling & Coordination:
- Schedule client appointments with migration agents and other team members.
- Manage the office calendar and ensure all appointments and deadlines are tracked.
- Document Handling & Contracts:
- Send out contracts, agreements, and important documents to clients and migration agents as required.
- Ensure proper documentation is received, signed, and filed both physically and digitally.
- Administrative Support:
- Assist in organizing and maintaining client files, both hard copy and digital records.
- Coordinate communication between migration agents, case managers, and clients.
- Prepare and manage correspondence, reports, and office documents.
- Team Collaboration:
- Work closely with migration agents, case managers, and other departments to ensure smooth operation and timely client services.
- Assist in resolving client inquiries or escalating them to the appropriate department.
- Prior experience in a receptionist or administrative role, preferably within the migration or education consultancy industry.
- Strong verbal and written communication skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Excellent organizational skills and attention to detail.
- Proficient in MS Office Suite (Word, Excel, Outlook) and comfortable with managing digital files.
- Professional demeanor with a customer-first attitude.
- Familiarity with migration processes or experience working in a migration/education consultancy.
- Knowledge of basic client management systems or CRM software.
- Competitive salary based on experience.
- Opportunity to work in a growing and supportive team environment.
- Professional development and career growth opportunities.
Job Type: Full-time
Pay: $44,095.46 – $73,108.14 per year
Work Location: In person
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