About the role
This is a temporary, full-time position on a 10-month contract working 35 hours per week at Nowra Administration Building. Part-time and job-sharing arrangements will be considered.
This role is responsible for providing social recovery support to natural disaster effected community members as part of the Shoalhaven Recovery Support Service.
Duties
Reporting directly to the Manager - Community Connections, the focus of this position is to:

• Provide excellent customer service through the provision of timely and accurate information and assistance
• Provide advice and support to teams within Council on natural disaster social recovery issues
• Maintain databases of contact details and case notes
• Partner with individuals and community groups, stakeholder groups, members of the Interagency or Health & Wellbeing Network to develop and support community led programs and events
• Attend and provide social recovery support at identified Federal, State or Council led community recovery events
• Initiate service/action requests and complaints by registering details within Council’s Customer Relationship Management System and respond to and/ or assign matters to relevant areas for further action
• Attend and actively participate in Shoalhaven Recovery Interagency and Health & Wellbeing Network meetings

Skills & Experience
To be successful in the position, you will be/ possess:

• Certificate IV in Business (Administration) or equivalent experience
• Current Class C Drivers Licence
• Proof of Australian residency or citizenship, or authority to work in Australia (visa)
• Knowledge of and experience in trauma informed conversation principles
• Demonstrated experience of supporting community along the recovery journey

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.
About Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

• Generous Leave Entitlements
• Long Service Leave After 5 Years
• 9 Day Fortnight for Outdoor Staff
• Flexitime for Indoor Staff
• Remote Working Arrangements
• Fitness Passport
• Novated Lease Arrangements
• Discounted Private Health Insurance
• Training and Development Programs

How to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

• At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
• Please list the relevant qualifications and experience you hold.
• How do you deal with pressure or stressful situations?
• What does customer service mean to you?
This position requires an NSW Working With Children Check, please provide your Working With Children Check number.

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Contact: Michael Paine - Manager - Community Connections - 02 4429 3128

Applications Close: Sunday 27 October 2024 (at Midnight)
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.

When your application has been submitted completely, you will receive a confirmation email.