Australia Job Openings

Tyro
Collection and Asset Recovery Specialist
Sydney
FULL TIME
October 11, 2024
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Handling inbound technical service and support requests
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High volumes of outbound activity, following up on suspended accounts, negotiating mutually beneficial arrangement of payment for arrears and finalising repayment of debts
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Processing any banking requests, default listings and fee write-offs and other ad hoc administrative tasks
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Addressing any deregistered ACN’s, defining the current state of the business and updating internal systems as required
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Actioning garnishee orders - explaining to our merchants the obligation that Tyro has to the ATO and accommodating the merchant’s circumstances
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Managing at-risk merchants with our credit loans team and working with fraud and payments risk to mitigate incidents
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Help build standard operating procedures, revise processes and contribute to risk identification
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Customer centric with excellent customer service skills and friendly telephone manner
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High performance mindset, being self-motivated, accountable and results driven
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Must thrive working as an autonomous, individual contributor and simultaneously being an enthusiastic team player
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Resilience, ability to maintain a friendly and professional manner when dealing with difficult situations and individuals
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Ability to use creative problem solving and logic to address any complications
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Excellent Verbal, written Communication skills and Meticulous attention to detail
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Experience in Collections and Banking Products (Desirable)
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Proficency in Microsoft Excel (Desirable)
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A hybrid working policy that truly enables you to live your best life
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Learning and career development opportunities
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16 weeks paid primary carers leave
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12 weeks paid secondary carers leave
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Annual team-based volunteer day
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We're a social bunch, we love a weekly team social event, snacks, a selection of craft beer, wine and non-alcoholic beverages, ping pong and video games
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Taco Tuesdays
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Mental health and wellness initiatives
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Personal finance initiatives
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