Retail Sales Associate – Hearing Care

About Bay Audio:
Are you a driven sales professional with a passion for delivering top-tier customer service? At Bay Audio, we're not just another retail brand—we're at the forefront of revolutionizing hearing health and empowering our customers to live life to the fullest. As a leading provider of hearing solutions, Bay Audio is dedicated to enhancing the quality of life for those with hearing impairments. We take pride in offering personalized, high-quality hearing care and exceptional customer service.

Job Overview:
As a Retail Sales Associate at Bay Audio, you will be pivotal in driving traffic to our retail stores by greeting potential customers and inviting them to complete a complimentary hearing test. Your role involves delivering outstanding customer service, providing expert advice, and offering tailored hearing solutions to our clients.
The ideal candidate will have a passion for helping others, a strong interest in technology, and the ability to connect with clients on a personal level. You will collaborate closely with our team of audiologists and hearing care professionals to ensure every client receives the best possible hearing solution.

Key Responsibilities:

• Consultation and Sales:
• Attract and engage with customers to understand their hearing needs and lifestyle requirements.
• Provide expert advice on hearing devices, accessories, and services.
• Demonstrate and explain the features and benefits of various hearing devices and models.
• Manage the entire sales process, from initial consultation to post-sale follow-up.
• Customer Service:
• Deliver exceptional customer service and support.
• Conduct hearing screenings and assessments.
• Educate clients on proper hearing device maintenance and care.
• Provide ongoing support and troubleshooting for clients' hearing aids.
• Ensure client satisfaction through regular follow-up and communication.
• Store Operations:
• Maintain an organized and welcoming store environment.
• Manage inventory, including ordering and stocking.
• Maintain accurate client records and sales documentation.
• Collaborate with the store team to achieve sales targets and store goals.

What We Are Seeking:

• An outgoing and motivated personality, comfortable engaging face-to-face with potential customers daily.
• Proven experience in meeting and exceeding business targets.
• Strong listening, communication, and problem-solving skills.
• Willingness to travel as required.
• Previous experience in sales or customer service, preferably in a retail or healthcare setting.
• Excellent communication and interpersonal skills.
• Strong sales acumen with a customer-focused approach.
• Ability to learn and demonstrate new technology quickly.
• High level of empathy and patience when dealing with clients.

In Return We Offer:

• Achievable monthly and yearly incentive programs.
• Comprehensive training and career development.
• Excellent career growth opportunities and progression planning.
• A diverse, collaborative, and supportive team passionate about the work we do.
• The opportunity to work in a business that genuinely enables you to change a customer's life every day