Senior Leader, Digital Workplace - Desktop

Job Description

About the role

As the Senior Leader, Digital Workplace - Desktop, you will be a pivotal business and technology leader responsible for ensuring a high standard of end-user experience across the People First Bank's technology operations. With a proven track record in transforming delivery outcomes and driving efficiencies on a large scale, you will play a key role in redesigning the operating model as the bank embarks on a multi-year technology transition.

Success in this role will be defined by your ability to establish robust frameworks, processes, and standards that minimize disruption, cyber risks, and regulatory concerns, while fostering a culture of excellence within your team and across service management.

Specifically, you will:

• Provide leadership to foster a high-performing Service Management team and guide their evolution towards Service Excellence.
• Lead the Digital Workplace team to ensure the effective design, implementation, and operation of end-user environments are aligned with organizational goals.
• Collaborate with stakeholders to develop and maintain a technology roadmap.
• Manage partner services to ensure they meet the Bank's high standards.
• Lead both onsite and remote user support, focusing on exceptional customer service, end-user asset management, and procurement.
• Drive efficiencies during technology transformations to redirect capacity towards higher value outcomes.
• Oversee technology projects such as outsourcing Digital Workplace services, Microsoft Environment Consolidation, and new M365 functionalities.
• Ensure technology security and compliance with organizational standards.
• Manage critical incidents and escalations, including those involving C-Suite executives.
• Develop and refine metrics to prioritize investments and deliver high value.
• Implement process improvements within and beyond Service Management to enhance digital workplace outcomes.
• Manage workload distribution and outcomes across a geographically dispersed team and external partners.
• Report operational effectiveness to the Head of Service Management, highlighting challenges and relevant issues.
• Apply Service Now best practices, focusing on continuous improvement through tooling and automation while considering future maintenance and risk.
• Ensure compliance with organizational policies on information, technology, quality, security, and risk management.
• Stay current with industry norms and best practices, such as ITIL, and adhere to relevant standards.

About you

To be considered you will have solid leadership experience either directly or indirectly leading a technology team to deliver whilst fostering a culture of accountability - ideally within the banking or financial services industry. In your day-to-day work, you demonstrate high personal accountability with a 'member-focused' improvement mindset. Your business analysis capability and stakeholder engagement has seen you successfully drive significant organizational change.

You will also have:

• Advanced verbal and written communication skills with particular experience in developing business cases and strategic reports.
• Demonstrated capability to produce data to inform and respond to changes in workload distribution, delivery cadence, project and operational activities.
• Practical knowledge of accountable technologies and implementation / operational support strategies across a range of technologies
• Commercial acumen, with the ability to evaluate areas for process improvement.

Why you'll love working with us:

People First Bank - our new brand - says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

Job ID 300000068338865