Job Title: S&S Banking Consultant, Mt Ommaney QLD - Suncoorp Bank
Req ID: 79715
Department: SB SEQ Central & West
Division: Suncorp Bank
Location: Mt Ommaney
About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a S&S Banking Consultant, you are to assess the financial needs of customers and provide options to meet those needs in pursuit of specific sales, service and connected customer targets including addressing customers’ transactional banking needs.

Role Location: Mt Ommaney Branch, 171 Dandenong Rd, Mt Ommaney QLD 4074
Role Type: Permanent, 20 hours Flexible Part Time

What will your day look like?

As a S&S Banking Consultant, you will:
Generate opportunities for deposits and home lending using the agreed sales process.
Provide recommendations to the Branch Manager for initiatives to improve sales performance of the store.
Assess customer needs through open and targeted communication with customers and recommend appropriate options using the agreed sales process.
Provide accurate and timely service by processing over-the-counter transactions (deposits, withdrawals, and transfers) in an efficient and accurate manner.
Actively promote and support customers in the use of alternative electronic distribution methods for conducting day to day banking (e.g., ATM, Phone Banking, Internet).
Support and demonstrate a risk management culture in line with Suncorp Bank’s values.
Proactive identification and escalation of risks and issues related to your role responsibilities& captured as a service request in Ignite. Adherence to Suncorp Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Demonstrated experience in a retail customer sales & service environment
Experience in delivering high quality customer experience.
Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
Effective interpersonal and communication skills (written& verbal).
Demonstrated ability to work as a supportive team member.
Committed to self-development and opportunities to increase capability in role.
Computer literacy and navigation skills.
Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role.
Communication Skills – ability to convey and explain information, coherently and confidently both oral and written.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you’ll be doing work that really matters. That’s because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members’ wellbeing is a top priority and we know it’s the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 79715

Job Posting End Date

08/11/2024 , 11.59pm, (Melbourne Australia)