Australia Job Openings

Study Abroad

Student Experience Coordinator (Sydney, Australia)

Sydney

FULL TIME

November 8, 2024

Student Experience Coordinator

Contract Type: Full-Time, Permanent
Salary: $70,000 pa + superannuation + leave loading
Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance.
Location: Sydney, Australia
Reports to: Director of Australia Programs

Position Overview

Are you a life-long learner, curious about the world around you?

Are you looking for meaningful, full-time work with flexible hours?

Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?

If so, we would love to welcome you to our global community!

We are looking for an individual(s) to supports IFSA’s programs in Sydney. This position provides academic and cultural support for undergraduate students; organises co-curricular activities and contributes to the overall operations.

In this position, you will work with colleagues from our sites in Australia and the Asia Pacific, the Global Health & Safety Team, Academic Programs and Student Engagement Team. You will work from home and then meet students on campus or at activities/excursions. Hours are flexible.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

Learn more about IFSA at https://www.ifsa-butler.org/

In this position, your responsibilities would include:

Organising and coordinating excursions, co-curricular activities and orientations for our University of New South Wales, Macquarie University, University of Wollongong, University of Technology Sydney and/or Sydney University programs in addition to custom programs for US universities
Conducting appreciative advising with students, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems.
Monitoring student's integration and well-being through regular communication and campus visits. Completing isolation and welfare check- in may also be required.
Supporting the planning and delivery of custom programs
Supporting academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations.
Helping to cultivate and model practices and behaviours that reflect IFSA’s organisational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
Contributing to emergency response and student incident management based on established protocol
Having additional opportunities that may include: contributing to other IFSA site operations via remote work and working with other IFSA departments such as Student Engagement for pre-travel program advising.

Requirements, Work Experience and Education

One - two years of work experience; desired industries include study abroad, higher education, hospitality, tourism, non-profit.
Contagious enthusiasm for IFSA’s mission, vision and commitments.
Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully.
Strong attention to detail in managing program and administrative data.

Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.
Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.
An ability to respond calmly and professionally to emergency situations
General knowledge of university system and student life in Australia
Undergraduate degree preferred, but not required
The legal right to work in Australia.

We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment

Working on a computer, placing phone/video calls.
Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold
Occasional domestic travel will be required (IFSA’s expense)
Occasional physical activities such as arranging chairs/tables in conference room settings or hiking
Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations.

To Apply

To apply, please submit your cover letter and CV for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/

In your cover letter, offer a compelling “Why” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will begin immediately, and the position will remain open until filled.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.

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