KAS (Keyless Access Security) develops and manufactures cutting-edge Keyless Entry Systems for hotels and residential facilities throughout Australia and the world.
We're looking for a gifted in-house I.T whizz. Someone as comfortable with a screwdriver as they are pushing pixels around a screen.
This role primarily involves phone / PC-based technical support for our clientele. Secondary to that role is to provide graphic design support to our Marketing and Sales Manager.
On a day-to-day basis, you'll be responding to incoming email support tickets, training clients on how to use our software systems and warranty repairs of damaged or faulty electronic locks.
As we design our electronic locking systems, you must work across all aspects of our product range. From the motherboards and wireless nodes to the firmware, software and databases that underpin our systems, it'll be your job to know everything about it: How to install it, maintain it, and instruct our clientele to be able to use it to its full potential.
Occasionally, you'll work alongside our Sales and Marketing manager, generating marketing and supplementary product material such as quick start guides, brochures, website updates and email templates.
If you're ready to showcase your talent and dedication, there's ample room for growth as our company expands. Seize the opportunity to take initiative and contribute to our product and company's success.
You can expect a stable work schedule from 9am-5pm, Monday to Friday, with occasional after-hours tech support calls. We offer standard holidays and awards, along with regular reviews, feedback, and rewards for your success. Note: It is a requirement that you reside within 20 to 30 mins driving time from Biggera Waters 4214 Gold Coast.
To be successful in this role :

• Technically minded with good problem solving skills.
• IT Savvy (Mainly PC, Networking and Linux desirable).
• Have a great eye for graphic design.
• Know your way around Photoshop and Illustrator.
• Professional phone manner.
• Efficiency and great time management is critical.
• Well presented. (Office attire).
• Reliable.

Job Type: Full-time
Pay: $55,000.00 – $70,000.00 per year
Benefits:

• Professional development assistance
• Profit sharing
• Salary packaging

Schedule:

• 8 hour shift
• Monday to Friday

Supplementary Pay:

• Monthly bonus

Application Question(s):

• What's your expected annual base salary?
• It would be a strong preference that the suitable applicate resides within 30 minutes drive from our office. Do you foresee this as an issue?
• Do you have any experience in a Tech Support or Graphic Design role?

Work Location: In person