Job Description

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation. The IT infrastructure comprises laptop/desktop, mobile devices, networks, security, servers and telephony throughout all business divisions. Close cooperation with IT colleagues as well as the business will be required to deliver IT infrastructure capable to support the business needs. Full responsibility for IT infrastructure from demand, planning all the way through realization of the infrastructure programs.

For our site in Krems, we are currently looking for a:

Business Technology Partner (mf/d)

Main Responsibilities:

• Monitors service levels and progress of current projects and actions/tasks of direct or managed services and addresses/escalates any deviations
  
• Proactively engages users and stakeholders to initiate and maintain great customer relationships and identify opportunities for improvement and increase user satisfaction
  
• Manages and coordinates IT communications to site (including translations in local languages), if needed, in collaboration with global support teams, to ensure awareness and visibility for all users and stakeholders
  
• Supervising, assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
  
• Monitor department issues and user complaints/tickets to create solutions to lessen recurring issues, in collaboration with provider service lead and other global teams
  
• Implements a sustainable service model for all Infrastructure deployed, consisting of end user IT devices as well as back-office infrastructure locally implemented
  
• Manages and forecasts budget related to the operating expenses of IT infrastructure (device lifecycle for user equipment, telephony, accessories, etc.)
  
• Manages external partners in Austria, directly or via the managed services principles- service management responsibilities
  

Requirements:

• Education: MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
  
• Minimum 3-5 years of relevant working experience
  
• Excellent written and verbal communications skills in English and German
  
• Experience with CAPEX / OPEX planning and budget monitoring or similar is preferred
  
• Strong understanding of the IT service catalogue and the roles & responsibilities attributed to all IT departments
  
• Tactical and strategic thinking, as well as creative problem solving in response to position IT as a tool for supporting the business
  
• Good negotiation and presentation skills, both verbally and in writing
  
• Good organizational skills, structured in the approach of all tasks and responsibilities of self and others
  

We offer an attractive salary, outstanding social benefits and an exciting work environment with varied tasks in an international environment. The minimum annual salary for this position is EUR 48.600, - and varies according to the qualifications and experience of the successful candidate. We are looking forward to receiving your application.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Not Applicable
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
N/A
Job Posting End Date:
11/1/2024

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  

Requisition ID:R318888