Client Service and Implementation Manager – M/F/D- H/F/X

Austria Job Openings

Société Générale

Vienna

FULL TIME

October 3, 2024

Responsibilities

At the core of Société Générale’s universal banking business model, the Corporate & Investment Bank is a well-diversified and leading player with nearly 10 500 professionals present in more than 31 countries across Europe, the Americas and Asia Pacific.Standing by its clients across sectors, the Corporate & Investment Bank tailors solutions for them by capitalising on ist worldwide expertise in investment banking, global finance, and global markets.

For Corporates, Financial Institutions and Public Sector: providing a global advisory approach (M&A, debt, equity transaction, capital structure, and asset & liability management), as well as quality capital raising solutions across the debt and equity spectrum, optimised financing and expert risk management responses notably in the realm of foreign exchange and rates derivatives.
For Investors: offering reliable and sound investment opportunities and risk management solutions through its integrated global markets platform delivering seamless access to markets (equity, rates, credit, currencies, commodities and derivatives), as well as advice and solid financial engineering, quality of execution – both Agency and principal-, forwardlooking research across asset classes, an industry-leading clearing proposition and prime brokerage services.

Mission:
The Client Service and Implementation Manager (CSIM) is part of the business line of Payments and Cash Management (PCM) located in Vienna, Austria, and is responsible for client service and support, as well as the implementation of Cash Management Structures.
Tasks and responsibilities:

First point of contact for our clients regarding service topics and required account relationship or product set-up amendments such as opening of new accounts, cash pool changes, amendments to Electronic Banking set-ups
Manage all types of questions or requests received from clients, ensuring a professional and positive client experience
Prepare client welcome packages
Occasional client visits together with Sales Managers
Execute and coordinate the implementation of corporate cash management services, including project management & coordination, communication on project progress to all stakeholders
Support the commercial activities of the Front Office including contract preparation, proposal development and writing, preparation of client presentations
Follow up on service issues with the Front Office, Back Office and product teams in Paris such as SWIFT, CMI, current account management, European proposals
Verify product-related billing (Global Cash, SWIFTNET)
Support a smooth communication on Cash Management topics to internal and external parties and authorities
Manage permanent supervision requirements

Profile required

Studies & experience:

Commercial education/Bachelor or master’s degree in Finance, Business Administration, Economics
Proven (international) Payments & Cash Management experience

Language skills:

Proficiency in German
Fluency in English

Technical, operational & Soft skills:

Understanding the set-up and business specifics of clients
Good understanding of Compliance, KYC and Risk Management
Good knowledge of MS Office (Word, Excel, Power Point, Outlook)
Strong operational and commercial attitude combined with cash management expertise
Ability to work in cooperation with other bank departments
Ability to work under pressure and manage complex situations
Ability to solve problems and think outside the box
Client oriented
Excellent interpersonal and communication skills
Team player

Why join us

Société Générale Austria is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.
We offer:

Competitive salary dependent on your professional and personal qualifications (minimum of EUR 50.0000 gross per year in accordance with the collective agreement)
A flexible work environment
Corporate benefits and an attractive compensation package (bonus system, pension plan, meal vouchers, reimbursement of public transport costs or commuter allowance)
Opportunities for personal growth and professional development supported by a community of talented professionals
An open, collaborative environment where your background and contributions are valued

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.
Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.
If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!
Still hesitating?
You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000NSI

Entity: SG CIB

Starting date: 2024/12/01

Publication date: 2024/10/03

We regret to inform you that this job opportunity is no longer available as it has expired

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