As Cruise Consultant Customer Service, you are the first contact for our clients in Austria, Germany and Switzerland. You handle all communication regarding written requests and guarantee the best Service possible according to MSC objectives and guidelines. This position is based in Salzburg.

• Commercial or business education;
• Experience in the Cruise Industry or a similar job is an advantage;
• Good command of Microsoft Office Suite;
• Excellent oral and written German (C-level) and English;
• Strong sense of efficiency and the ability to prioritize;
• Self-sufficient way of working, flexibility, strong organizational skills;
• Excellent interpersonal, oral and written communication skills.
• Correspondences via phone and via e-mail regarding all requests coming in from business partners as well as individual clients;
• Receives and processes all „Lost & Found “ inquiries (written and on phone) as well as their follow up;
• Translates claims to the central shipping company;
• Supports partially the reservation call-team.

VISA REQUIREMENTS (if any)

• EU Passport or right to work in Austria.

Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.