Austria Job Openings
DroneShield Limited
Field Service Engineer
October 1, 2024
With an approximately $1bn market capitalisation and having raised approximately $250m in 2024 alone, Drone Shield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.
Drone Shield is headquartered in Sydney, Australia with approximately 180 staff based in the 4,000sqm facility today, scheduled to grow to approximately 300 staff by end of 2026. Overseas on the ground presence includes Virginia (USA), Denmark, Germany and Dubai, as well as distributors in over 70 countries globally.
This role will be based in one of the following countries and will cover the European region: Germany, the Netherlands, Switzerland, Austria, or Poland.
About the role
The position will report primarily to the Associate Project Manager and will work closely with the Business Development Team, Operations Team and the Product Development Team. This role will suit someone with excellent attention to detail and a passion for technology who wants to develop their career in a fast-moving ASX listed defence technology company.
- Collaborate with the sales team providing support in customer technical engagement, reviewing system architectures and quotations for technical accuracy
- Serve as a primary customer interface for accounts from ordering through to installation, maintenance, and ongoing support
- Plan and manage installations of complex systems of multiple products
- Engage with customers to receive and document technical feedback
- Support new product development projects by serving as the “voice of the customer” to the engineering team
- Perform “end-user” validation testing of new products and software releases
- Provide remote and on-the-ground technical support to customers
- Conduct engineering investigation and analysis to resolve technical issues with limited support
- Develop and maintain documentation of Drone Shield systems and processes to ensure continual improvements over time
- Establish and maintain close relationships with internal and external stakeholders and customers. Develop strong, reliable channels of communication with end customers from a range of technical and cultural backgrounds
- Keep yourself up to date with the latest technologies, tools and methods to be effective in your role.
Qualifications, Experience and Skills
- Engineering or similar (quantitative) university degree is highly regarded
- Experience in a Field Service Engineering role, providing technical support directly to customers and managing projects with engineering teams
- Experience in networking devices (essential)
- Proficient with Linux operating system (essential)
- Experience in testing of complex systems
- Experience with telecommunications, radio frequency, and/or electronic warfare is highly regarded
- Coding experience is highly regarded (Python, Go and/or Java Script ideal)
- Knowledge from a range of engineering fields and history collaborating with stakeholders and subject matter experts from a variety of backgrounds
- Existing Defence Security Clearance is preferred but not essential
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