Head of Delivery Scheduling, B&R Automation

Take your next career step at B&R – a member of the ABB Group – with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At B&R – a member of the ABB Group, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. Join the automation team at B&R- a member of the ABB Group.

This position reports to

Sales Operations Manager

Your role and responsibilities

The main responsibility of this position is to ensure the efficiency and accuracy of customer order processing. This includes the definition and implementation of processes that comply with internal Group guidelines and the continuous monitoring and adherence to agreed service levels, in particular delivery reliability. Specific responsibilities include: • Technical and disciplinary management of the delivery scheduling department and further development of the team. • Development and review of customer service strategies to ensure quality and punctuality of deliveries. • Creating and implementing optimization plans to increase operational excellence and customer satisfaction. • Ensuring the achievement of defined delivery reliability targets by monitoring and defining improvement actions. • Monitoring the processing of customer orders (order handling) to ensure correct and timely deliveries. • Acting as the central point of contact for customer inquiries and orders. • Coordinate and resolve customer issues through collaboration with sales, logistics and other teams. • Support in solving customer problems in after-sales service and in the development of corresponding processes. • Participate in customer support development projects. • Contributing to the development of logistical processes for the effective execution and control of material deliveries (delivery scheduling).

Qualifications for the role

• Experience with SAP: Sound knowledge and practical experience in working with SAP.
• Experience in Delivery Scheduling: Proven experience in planning and managing delivery processes.
• Order Handling Experience: Extensive experience in processing and managing customer orders.
• Strong communication skills and the ability to work in an international environment.
• Solution and process-oriented way of working.
• Sound knowledge of MS Office.
• Foreign language skills in written and spoken English.
• Several years of professional experience in sales operations.
• Commercial or technical education at university level.

More about us

At B&R – a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models (e.g. flextime, hybrid) offer you an optimal work-life balance. Our unique B&R spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other B&R benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer. In order to comply with legal regulations, we refer to the minimum salary of the collective agreement of the electrical and electronics industry of € 4 623,87 gross/month. There is a clear willingness to overpay, depending on qualifications and experience. ABB's Machine Automation Division, also known to our customers as B&R, is an innovative automation company headquartered in Austria with additional offices around the world. B&R became part of ABB's Robotics & Discrete Automation division in 2017 and, together with the ABB Robotics division, employs more than 11,000 people at over 100 locations in more than 53 countries. As a leading global provider of automation solutions, B&R develops, produces and sells industrial electronics, software solutions and mechatronic solutions as well as technologies for machine and factory automation. Since 2020, B&R's automation portfolio has also included Codian brand delta robots. With its innovative solutions, B&R sets new standards and consistently exceeds its customers' expectations. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate