Purpose & key responsibilities of the role

• You will develop and maintain the peer network to Apps & Services, Backend and Security teams
• You will define and operate IT User Support and service solutions, and enforce rollouts
• You will support the Head of Infrastructure & Servicedesk
• You will build capabilities for service orientation and service ownership
• You will drive user service innovation initiatives and optimize service automation
• You will ensure the development of employees and support autonomy in the way-of-work

Our expectations for this exciting role

• You hold a degree in Computer Science, Business Administration, or Engineering
• You have extensive experience in IT Services Management
• You already have experience as a Service Desk- or Frontend Teamleader in a global context
• You have a willingness to travel (15%)
• You possess excellent communication skills in English and German (equivalent to ALTE Level 4)
• You demonstrate modern leadership and management abilities for intercultural teams, and are driven to implement change
• You have strong organizational, service-oriented, collaborative, and interpersonal skills

Our benefits

• Flexible working time arrangements within the frame of a flexitime model with homeoffice days and part-time options
• In-house and funded restaurant with garden, serving freshly prepared, organic-certified warm meals focussing on regional products
• Various health and sports opportunities such as financial contribution towards gym costs, health check-ups, physical therapy and more
• Various professional and personal training and further education opportunities in in-house education center (Bildungszentrum). Shared designing of your personal career path domestic and abroad
• A diverse and respectful corporate culture where safety and sustainability matter