Austria Job Openings

LENZING AG
Teamlead User Support
Lenzing
October 16, 2024
We weave innovation and respect into sustainability. Our technology inspires the fashion and hygiene industries to make better decisions. We work towards a circular economy and a carbon neutral future, for you and for generations to come.
Teamlead User Support
- Department: IT (Application, Architecture, Infrastructure & Service)
- Position: Management
- Location: Austria, Lenzing
Purpose & key responsibilities of the role
- You will develop and maintain the peer network to Apps & Services, Backend and Security teams
- You will define and operate IT User Support and service solutions, and enforce rollouts
- You will support the Head of Infrastructure & Servicedesk
- You will build capabilities for service orientation and service ownership
- You will drive user service innovation initiatives and optimize service automation
- You will ensure the development of employees and support autonomy in the way-of-work
Our expectations for this exciting role
- You hold a degree in Computer Science, Business Administration, or Engineering
- You have extensive experience in IT Services Management
- You already have experience as a Service Desk- or Frontend Teamleader in a global context
- You have a willingness to travel (15%)
- You possess excellent communication skills in English and German (equivalent to ALTE Level 4)
- You demonstrate modern leadership and management abilities for intercultural teams, and are driven to implement change
- You have strong organizational, service-oriented, collaborative, and interpersonal skills
Our benefits
- Flexible working time arrangements within the frame of a flexitime model with homeoffice days and part-time options
- In-house and funded restaurant with garden, serving freshly prepared, organic-certified warm meals focussing on regional products
- Various health and sports opportunities such as financial contribution towards gym costs, health check-ups, physical therapy and more
- Various professional and personal training and further education opportunities in in-house education center (Bildungszentrum). Shared designing of your personal career path domestic and abroad
- A diverse and respectful corporate culture where safety and sustainability matter
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