We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


ABOUT THE TEAM

Our team provides technical support to customers utilizing Financial Solutions like SAP Asset Accounting application (FI-AA).
When the IT departments or implementation partners of our customers reach their limits and suspect a bug, they turn to us for the specialized expertise that only the software manufacturer can provide.
Our daily business is communicating with customers (via a ticket-system, chat, on the phone/via Teams) after an extensive analysis, including debugging of the code (written in ABAP).

SAP Technical Support delivers first–class support to complete SAP Portfolio:

• Handling customer support incidents (24x7)
• Providing technical support with deep analysis
• Providing real time support

Our Proactive Services:

• Creating and sharing knowledge with customers
• Testing and validating new products and functionalities
• Developing Supportability Tools

THE ROLE

Location: Vienna, Austria
Duration: min. 12 months
(up to 36 months - during the whole employment a full-time, active student status is required)


Time schedule: min. 20 hours/week
Ability to work at least 3 days/week


As a member of our Technical Support Engineering team, you will undergo comprehensive on-the-job training to equip you with the necessary skills to independently resolve complex technical issues. While you will have the autonomy to tackle cases on your own, the collaborative spirit of our team ensures that senior colleagues are always within reach for guidance.


Key aspects of this role include:

• Engaging in problem-solving within our software.
• Flexibility in work organization, time and location, allowing you to manage your tasks autonomously between 9 am and 5 pm, in coordination with your mentor based in Vienna.
• A strong emphasis on teamwork, as we believe in the collective intelligence of working together to achieve better outcomes.
• You will gain insights into a global world-class Technical Support organization supporting customers worldwide, enabling them to serve their customers and employees.
• Monitoring and distributing customer tickets and help to fulfil Service Level Agreement
• Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
• Taking ownership of basic technical issues
• Providing direct technical assistance for customers via our Customer Service System

ROLE REQUIREMENTS

• Student (f/m/d) currently enrolled at a university or a university of applied sciences
• Preferred fields of study: STEM (Science, Technology, Engineering, Mathematics) or having an interest into programming and solving technical issues
• Computer skills: any programming language (ABAP is a plus)
• Language skills: proficient in German and English
• Soft skills: team-player, self-organized, persistent in tasks, customer-oriented, analytical and problem solving skills
• Open personality and professional communication style

As an attactive employer we offer you a salary that is based on the current "Kollektivvertrag für Angestellte von Unternehmen im Bereich Dienstleistungen in der automatischen Datenverarbeitung und Informationstechnik", a minimum of 2396€ gross/month/full time, in addition to generous additional benefits.


Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please describe as well your experience and skills in foreign languages and computer programs / programming languages.


#Workingstudent #Studentischer Mitarbeiter #Internship #Praktikum #Austria #Österreich #Student


Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408445 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.