Company Description
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description
In Room Dining - Order Taker (Arabic Speaker)

We are currently looking for an, In-Room Dining Order Taker to join our Food & Beverage team.
What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• To answer phone within 3 rings and follow phone etiquette according to Sofitel standards
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• To provide high standard of quality and follow-up to ensure proper delivery time on time as well as speedy service
• To ensure that all operating standards are well understood in order to achieve the level of service established in the Departmental Operations Manual
• To ensure that the room service area is kept clean and organized at all times
• Attend regular training session in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Perform tasks as per instructions from the immediate supervisor and as per duty schedule

Qualifications
Your experience and skills include:

• You've completed a hotel & catering course, and have gained a minimum of 2 years of hospitality experience
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluency in Arabic and English language.
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional Information

Your Team & Working Enviroment:
Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC)
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.