The role at a glance:
Biamp, a leading manufacturer of professional electronics for use in the installed audio and video communications market, is currently recruiting for a new Applications Engineer to join our highly regarded European Customer Experience team.

Biamp Applications Engineers assist customers with technical questions, product and design problems, technical training, and occasional site visits. The position will require daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of complex technical issues.

How you'll contribute:

• Provide expert and friendly technical support to Biamp’s customers by phone, email and chat
  
• Provide commissioning, optimization and design assistance
  
• Troubleshoot and resolve a range of technical issues to an advanced level
  
• Coordinate returns and repairs of Biamp products as needed
  
• Document and escalate issues to engineering or other departments as required
  
• Make occasional site visits to customer installations, and conduct occasional customer trainings
  
• Internal testing, content creation and documentation for new products
  
• Contribute to Biamp’s online knowledgebase
  
• Assist with product set-up and staging at tradeshows
  
• Other duties as assigned by your supervisor
  

The successful candidate should have:

• Minimum 4 years’ experience in the Audio/Video/Control Systems industry
  
• Relevant degree or professional qualifications desirable
  
• Good foundational knowledge of audiovisual systems and solutions
  
• Proven system design, implementation, and troubleshooting skills
  
• Good understanding of control and media networking
  
• Good technical presentation and training skills
  
• Strong verbal and written communication skills in Dutch and English
  
• A serious and enthusiastic desire to provide reliable customer service
  

Work Environment:

• Up to 25% of travel
  
• Based at Biamp’s Central Europe office in Schoten, near Antwerp, Belgium
  

Who is Biamp?
We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.