Belgium Job Openings
Vector Synergy
Assistant in Service Level and Customer Relationship Management
Mons
August 16, 2024
Mons, Belgium
Security Clearance:
NATO Secret
Reference No:
C003711 / Mons
Skills, knowledge, experience required:
- Higher vocational training in a relevant discipline with 1 years post-related experience;
- Or a secondary educational qualification with 3 years post-related experience;
- Experience in different type of service level agreements with at least 3 years' experience in Service Level Management including Service Level Agreements review.
- Customer and Service Relationship Management support:
- Supporting the review and negotiation of Service Level Agreements, contributing to the translation of Customers' business requirements into IT requirements and meet the ESOC Service capacity;
- Supporting in cooperation to deliver live assistance and boost Customers' engagement;
- Supporting the development of NCI Agency Customers' business and operational requirements understanding to better tailor the ESOC Service support in IT Operations;
- Supporting Service Level and Customer Relationship Management knowledge-sharing across the ESOC Units;
- Supporting Service Catalogue Management by assisting in the yearly development / update of ESOC Service Description;
- Service Performance and Reporting support:
- Participating and supporting during the monthly and quarterly service level reports meetings;
- Supporting in Review the service performance reports, identifying ESOC Service performance shortfalls, and support on reporting the results to ESOC Units recommending adjustments as necessary;
- Business Improvement and Internal Organization:
- Supporting and Contributing to general business improvement initiatives within the ESOC;
- Supporting and Participating in the internal organization of the Section by keeping track of assigned tasks and timelines.
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,
kapitał zakładowy wynosi: 73 852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com
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