Belgium Job Openings
Vector Synergy
Service Delivery Manager Support / Customer Care Service
Braine-l'Alleud
October 29, 2024
Braine-l'Alleud, Belgium
Security Clearance:
NATO Secret
Reference No:
2024-0255 / Braine-l'Alleud
Skills, knowledge, experience required:
- Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree;
- Proven experience of service or project management including resource management (people, budgets, time, etc.) in a training environment;
- A recognized formal Project Management qualification, such as PRINCE2 or PMP. The lack of formal qualifications can be compensated by the demonstration of expertise and experience in the domain.
- Practical experience in working for other NATO agencies or organizations;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Prior experience in engagement techniques, survey management and data analysis.
- Developing and maintaining the knowledge of Customers portfolio, Catalogue listed products, regulatory frameworks, directives, policies, internal processes, and terms and conditions in order to provide cohesive service/response to customers;
- Acting as the first-line customer service support/help desk, including production and maintenance of supporting documentation;
- Revising daily the shared mailbox, categorize all the customers emails and respond to them in timely manners as per the given targets.
If you are interested, for further information, please contact the point of contact for this offer.
VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com
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