Location:
Braine-l'Alleud, Belgium

Security Clearance:
NATO Secret

Reference No:
2024-0255 / Braine-l'Alleud

Skills, knowledge, experience required:

• Bachelor’s degree in a relevant field with 2+ years of experience OR 6+ years of relevant experience without a degree;
• Proven experience of service or project management including resource management (people, budgets, time, etc.) in a training environment;
• A recognized formal Project Management qualification, such as PRINCE2 or PMP. The lack of formal qualifications can be compensated by the demonstration of expertise and experience in the domain.

Desirable:

• Practical experience in working for other NATO agencies or organizations;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Prior experience in engagement techniques, survey management and data analysis.

Duties/role:

• Developing and maintaining the knowledge of Customers portfolio, Catalogue listed products, regulatory frameworks, directives, policies, internal processes, and terms and conditions in order to provide cohesive service/response to customers;
• Acting as the first-line customer service support/help desk, including production and maintenance of supporting documentation;
• Revising daily the shared mailbox, categorize all the customers emails and respond to them in timely manners as per the given targets.

Additional information:
If you are interested, for further information, please contact the point of contact for this offer.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575
Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań – Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS, kapitał zakładowy wynosi: 73.852,80 złotych wpłacony w całości, TEL +48 616684500, FAX +48 616684501, www.vectorsynergy.com, info@vectorsynergy.com