Your role

We are looking for a motivated Business Support Officer (temporary) to join our dynamic Business Support team. In this role, you will be responsible for providing excellent customer care and supporting various projects within the team. You will play a key role in improving the customer experience and optimizing internal processes. You have the possibility to work in our office in Ghent, Antwerp or Brussels. Growth? As a team, as one bank.
Your responsibilities

• Handle clients exits by managing the process efficiently, ensuring clear communication and smooth transitions. You support in reports to the management.
• Manage and resolve customers complaints, ensuring timely and appropriate solutions, while maintaining a high level of customer satisfaction.
• Collaborate with various departments to ensure seamless customer service and smooth project execution.
• Lead or act as a stakeholder in executing projects, from planning to implementation (shaping new procedures, process descriptions and manuals).
• Organize training to inform stakeholders about the implementation (or system change) and familiarise them with the (new) way of working.
• Actively follow up on action points based on the feedback of our Commercial Business.
• Carry out audits by collecting input from other operations and process it in an action plan. You perform root cause analyses as part of internal controls and/or follow-up on complaints.

Your bank

We are known as the customer-centric private bank in Belgium that wants to move forward with businesses based on a strong social consciousness. We are always looking for better ways to make an impact, for ourselves, for customers. We do this with confidence and openness, with pride in what we stand for. You grow with us.

We offer you

• New teams
  with a major role for you in which you can have an impact
• An environment with a growth mindset,
  room for entrepreneurship and innovative ideas
• The transparency and agility of a smaller organization
  with a major international bank at its back
• Short lines of communication,
  accessible management, people-centric culture, real team spirit
• A bank that likes to look ahead
  with a clear vision and plan for the future
• A personal development program
  tailored to your ambition, with off and on-the-job training
• Flexible working, pay and fringe benefits
  as you would expect in our sector

You

• have a Bachelor’s or Master’s degree
  or relevant work experience in a similar role
• have at least a first experience with project management
  professional knowledge in (Private) Banking and/or additional training is a plus
• have strong communication skills, both verbal and written.
  You are fluent in Dutch/French and English.
• are a true enabler
  set things in motion, turn an idea into a plan
• like to achieve strong results in team
  for and with others, always in confidence
• are a bridge builder
  always with integrity and empathy
• are tech savvy
  and see business opportunities

We'd love to hear from you

Upload your CV (and cover letter) to our platform and we will contact you.


ABN AMRO in Belgium
becomes a customer-centric organisation as one bank,
and goes for growth and entrepreneurship with a keen eye
for social change


Banking for better,
for generations to come


ABN AMRO Bank NV Belgium is part of the ABN AMRO Bank NV Group, one of the largest banks in the Netherlands. Internationally, we have a leading position in a number of specialist markets such as Private Banking, Corporate & Institutional Banking, Diamond & Jewellery Clients and Wealth Management.