Johnson & Johnson is currently seeking a Business Support coordinator to join our Customer Service Management located in Beerse, Belgium/ Switzerland or Slovakia.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.
The Business Support Function role provides critical operational support across various business processes, with a focus on SAP system management, sales orders, distribution, and compliance. This role involves managing and approving GRC requests, addressing sales order and invoicing issues, coordinating with IT for technical challenges, and ensuring the accuracy and timely processing of workflows. The role requires cross-functional collaboration with departments across J&J

What you will be doing:

• Act as GRC role owner and approver in systems like RPE, APO, and BPE.
• Solve issues with sales orders, delivery notes, and invoices within the same day to avoid shipment delays.
• Work closely with shipping teams, compliance teams, and other relevant stakeholders.
• Manage workflows to ensure all pending tasks are processed
• Create and share reports with the finance departments to provide visibility into pending workflows
• Ensure month-end closing documents and reports are completed and shared on time.
• Raise requests and coordinate with IT to address technical issues, root cause analysis, and user feedback.
• Support system-related updates and changes through user acceptance testing (UAT).
• Provide systems support for various projects.
• Guide team members through process flows and address general project-related queries.
• Coordinate contract discussions with legal teams, particularly for external customer contracts
• Handle change requests related to system and process improvements.
• Engage with departments such as Planning, Finance, Manufacturing, Deliver and Compliance to resolve operational challenges.

Qualifications

We would love to hear from you, if you have the following essential requirements:

• A minimum of a Bachelor’s degree is required in the related field of Supply chain.
• A minimum of 4 years of related experience is required.
• Experience in medical device, consumer or pharmaceutical industries is preferred.
• Ability to build strong collaborative relationships (externally & internally)
• Ability to set clear priorities, problem solving, and influence decisions effectively is required
• Proficient in MS Office programs: Word, Excel, and Power Point is required
• SAP Expertise: Deep understanding of SAP modules (RPE, APO, BPE) required
• Documentation & Process Improvement: Capability to document processes, identify areas for improvement, and implement best practices.

What type of mark will YOU make?
By joining Johnson & Johnson you will find boundless opportunities to craft your path & amplify your impact inside & outside our walls. And with our commitment to be the world’s healthiest workforce you can strengthen your body as well and your mind. When you work at Johnson & Johnson you can touch over a Billion lives worldwide every day. And when you apply your talent to our collective purpose there’s no end to the lasting impact we can make together. And that changes everything.
Diversity, Equity & Inclusion at Johnson & Johnson means "YOU belong"!
For more than 130 years, diversity, equity & inclusion have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued, and every one of our people feels that they belong and can reach their potential. No matter who they are.