About Nickel
Launched in 2014, Nickel is a successful fintech company that offers the possibility for anyone to open a current account in 5 minutes inside a tobacco shop in France.
Nickel is a payment institution licensed by the ACPR (Bank of France) and, since 2017, a subsidiary of BNP Paribas.
With more than 2,2 million accounts opened and 6,500 tobacconists or press shops transformed into small branches, Nickel is a great success story and the #1 neobank in France.
With more than 600 collaborators based in Paris, Nantes, Madrid, Lisbonne and now Brussels, Nickel is accelerating its international development and will be operating in 8 European countries in the next 4 years.
Nowadays, Nickel is launching its activities in Belgium. Our objective is to reach 300.000 accounts and 1.400 points of sale in 2025 thanks to our attractive payment account offer.
About the Position
Within the contact center, you will inform, advise and support customers and distributors by providing them with an effective solution in compliance with procedures.
Your main responsibilities will be:

• Supporting customers and distributors with their requests through different channels: phone (80%), emails (20%). Patience, benevolence and perseverance will be your allies in guaranteeing customer satisfaction;
• Handling customer or distributor requests and complaints;
• Building customer and distributor loyalty;
• Assist and inform prospects;
• Ensure that quality commitments are respected;
• Empower the customer or distributor in his or her use of the Compte-Nickel;
• Carry out back office operations;
• Identify financial risks (fraud, money laundering, ...). You are not familiar with the subject? No problem, we teach you everything!
• Managing B2C & B2B calls;
• Participate through your proposals in the continuous improvement of the service provided.

About the Profile

• You have a real sense of customer service and excellent interpersonal skills. At Nickel, you are the brand ambassador and the main contact for the customer and the distributors;
• You are responsive and dynamic;
• You have a real team spirit. In our company, cohesion, mutual aid and proximity are part of our daily routine;
• You are attracted by customer contact (calls, emails, etc.). You know how to show empathy and pedagogy;
• You have a real interest in the Nickel product and its social and societal implications;
• You are comfortable with computer tools;
• You are organized, autonomous, creative and able to manage priorities and a wide variety of tasks;
• Fluent in French and Flemish, good knowledge in English is a plus.

We offer :

• The chance to participate in the fintech revival by joining a responsible and inclusive player;
• The opportunity to join a dynamic, enthusiastic and motivated team in a friendly work environment;
• A good compensation package with fringe benefits (meals vouchers, complete DKV hospitalisation package, participation in public transport cost,..);
• A work life balance and the possibility to evolve at your pace;
• Variety in your day to day job;

Job Types: Full-time, Permanent contract
Benefits:

• Company computer
• Company phone
• Food allowance
• Life insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Yearly bonus

Language:

• French (Required)
• Flemish (Required)

Work Location: Hybrid remote in 1000 Brussels