Job IntroductionSerco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Customer Relationship Manager for European Commission in Brussels and various locations around Europe.
Main Responsibilities

• Knowledge of customer relationship management practices and tools.
• Knowledge in using tools to build stakeholder maps.
• Knowledge in using tools to build adoption dashboards and reports.
• Knowledge in analysing customer segments, e.g. experiencing a specific product problem.
• Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., Power Point).
• Experience in (or familiarity with) the IT domain is a plus.
• Good knowledge of the management of large-scale business workflow application testing projects.
• Good experience with quality procedures.
• Good knowledge of information systems lifecycle.
• Knowledge of software development methodologies (e.g. RUP, Agile).
• Good knowledge of the management of collaborative end user information technologies is an asset.
• Advanced use of Content Management Systems: Confluence, Sharepoint.
• Experience in the set-up and coordination of ICT editorial teams working on IT and business content, set-up and monitoring of editorial processes.
• Experience in the set-up and coordination of ICT communication teams for the set-up and of
• organisation of high level events, workshops of EU Experts.
• Ability in the set-up, coordination, implementation of communication activities for the dissemination of IT and business developments.
• Good understanding of business requirements vs. IT developments for the drafting of dissemination content.
• Good experience with dissemination of information related to e-domains.

Successful Candidate LEVEL OF EDUCATION
Master degree of 5 years
KNOWLEDGE AND SKILLS

• Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
• Strong interpersonal skills and ability to understand what each stakeholder wants and needs.
• Aptitude to foster positive relationships
• Problem-solving attitude.
• Ability to prepare clear and well-structured documents, and presentations.
• Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner also under pressure.
• Ability to apply high quality standards.
• Excellent communication skills with technical and non-technical audiences.
• Analysis and problem solving skills and attitude.
• Ability to participate in technical meetings and good communication skills.

About The CompanySerco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
Package Description

• Competitive Salary
• Corporate Benefits Package
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team