This is what you like

• You use your technical skills and interest to manage the connection of new assets that enter our portfolio. This can be using hardware or via a software solution and requires intense planning and coordination with new and existing customers, external parties and internal teams.
• You manage data in our Customer Relationship Management system.
• You enjoy optimizing processes and are meticulous when it comes to the quality of data and the completeness of dossiers.
• You are interested in energy industry topics, and you are not afraid to work on technical questions and topics with customers, partners, or suppliers, of course with the support of our expert teams in Belgium and Germany.
• You take the initiative and lead your own projects to improve the level of customer satisfaction, in cooperation with internal and external stakeholders.

These are your qualifications and skills

• You have a bachelor’s degree or higher, or the equivalent by experience that helps you work with our customers and understand the technical part of the onboarding process.
• Knowledge about (renewable) energy is an asset but no hard requirement.
• You have previous experience in managing the relationship with customers.
• You are confident in spoken and written communication, enjoy dealing with customers and can solve conflicts in an elegant way.
• Ideally, you have previous knowledge of databases and IT systems used for customer service management or are motivated to learn these topics quickly.
• You are good with MS Office products.
• You can work independently while having a strong team spirit.
• You are fluent in written and spoken Dutch, French and English.

This is what our colleagues say

“As Customer Manager, we are always in the middle of things and every day brings new tasks and challenges. Not only as the first contact person for our customers, but also as the interface between customers, network operators and the various departments, we contribute to the energy transition to the best of our abilities.”
Katarzyna, Customer Service Managerin DE

What's in it for you?

We offer you a friendly team in which you have much room to contribute your ideas, as well as a challenging and varied job with a high level of personal responsibility. Join us in shaping the energy transition in Europe. If this job description suits you, please send us a detailed application via the link below.
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