Belgium Job Openings

BVI Medical

Customer Service Associate Benelux

Liège

FULL TIME

October 23, 2024

Job Requisition No

VN8098

Work Location Name

Belgium - Liege

Worker Basis

Full Time

Worker Type

Employee

Applications Close Date

Nov 30, 2024

Purpose

Support customers by providing timely, relevant information, resolving questions, responding to complaints and going the extra mile to engage with customers whilst performing duties in an efficient professional and courteous manner.
Act as front-line support for customers, to ensure customers are satisfied with products, services, and features.
Building sustainable relationships of trust through open and interactive communication both internally & externally. Maintain records of customer interactions, process customer orders, follow communication procedures, guidelines & policies.

Key Responsibilities

Answer email, telephone, fax and postal enquiries from existing and potential customers efficiently.
Ensure all customer calls/enquiries are handled within agreed timescales.
Record information on calls received; maintain detailed and accurate records through ERP & CRM system.
Identify, resolve and record customer interactions liaising with Manufacturing sites and other internal departments and locations as required
Prioritise workload, organise own time so that deadlines are met and enquires are answered promptly or passed to the appropriate person
Process orders, return authorizations and credit note requests timely & accurately
Other duties, special projects as required

Qualification

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of MS Office suite
Knowledge of Customer Service Skills & Practices
Knowledge of company policies & processes
Advanced Telephone skills
Advanced keyboard accuracy
Intermediate Excel skills
Ability to use positive language
Ability to balance multiple priorities
Ability to establish and maintain effective working relationships with coworkers, managers and customers
Ability to remain calm, especially when under pressure
Positive interactions with members of organisation
Time management

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

Minimum Bachelor Degree Level education.
Fluent professional French, Dutch and English
Must have excellent PC/system skills and be computer literate with the ability to learn software programs e.g. Microsoft Office and other databases (ERP Systems)
Exceptional attention to detail & accuracy
Strong communication & interpersonal skills
Strong problems solving skills with high energy and adaptability
Understand & demonstrate BVI Vision & Core Values
Calm & consistent demeanour
Language skills an advantage
Demonstrable ability to work within an environment of consensus and cultural sensitivity
Minimum 2 years Customer Service experience
Knowledge of the Ophthalmic Industry or Medical Device Industry would be an advantage

Company

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and Phys IOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com

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