About us
United for global excellence in dentistry.
Every vision has its story, and ours began more than 60 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly-owned holding, and today comprises a number of leading and talented companies around the world. Our vision has always been to create more than just smiles, but lasting confidence for dentists, labs, patients, employees, partners, dental networks and the global community.


Job Purpose.
This position reports to the General Manager, Benelux and is responsible for the leading and developing our Customer Services processes and people within the Benelux Customer Services functions. The Customer Service Manager will ensure that the people and processes align with the overall Customer Journey in the most cost effective and productive way, whilst maintaining a high level of Employee and Customer Satisfaction, driving operational excellence. Our aim is to offer a premium order taking service, maximizing our digital interfaces and value add services, where our processes are streamlined, where we promote our digital ordering solutions to our customers and our Customer Services Advisors build value added relationships with our customers.



Requirements needed