Your mission

What you’ll be doing

• Being responsible for the entire customer success cycle.
• Understand what is important for your customers and do your best to deliver.
• Ensure value is received as a ROI and highlight the big success that is important to your customers.
• Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
• Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
• Drive product adoption and ongoing usage of Intigriti to secure and increase revenue
• Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
• Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity
• Develop Success Plans for your customers to detect expansion opportunities

What you’ll bring

• You should have 2+ years of demonstrated B2B Saa S software customer success or consulting experience.
• English language skills, both verbal and written, are a must. Dutch or German are a plus.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
• You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
• You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
• You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
• You are a proficient yet effective communicator over the phone, in person, and when delivering presentations.

• Experience using Planhat or a similar system.
• Experience in cyber security.

What is in it for you?

Why join us?

• 
  Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
• We provide a clear career path and learning budget to help set you up for success.
• Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
• Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
• We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
• We’re backed by top investors who are enabling us to grow internationally.

About us