We currently have a vacancy for an IT Support Manager fluent in English, to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the company’s premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major client’s IT team on site.


Your tasks

• Organization, implementation and maintenance of Information Systems Support and Service Management;
• Coordination of wiki sites, collaborative sites and support teams;
• Management and follow-up of user requests and service quality;
• Participation in user, service and project meetings.

Requirements

• University degree in IT combined with relevant IT professional experience of 15 years;
• Minimum 5 years of specific expertise in end-user support of information systems;
• Minimum 5 years of experience working with ITIL;
• Minimum 5 years of experience in following-up of service quality (Capacity, availability, SLA breaches);
• Minimum 5 years of experience in preparation of related documentation (User manuals, Problems report, KPI reports);
• Minimum 5 years of specific expertise in implementation of support processes (Incident management, Change management);
• Minimum 3 years of experience in wiki and collaborative sites;
• Minimum 3 years of experience in process improvement related to service management;
• Minimum 3years of experience in Confluence, Jira and Service Now;
• ITIL foundation certification will be considered an asset;
• Excellent command of the English language.

Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (17839/10/24).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and Linked In.
EUROPEAN DYNAMICS (www.eurodyn.com)is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% Ph D, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.