Check Point is Deloitte’s internal service center that captures all first-line queries of the different business units through different service delivery methods, such as an online ticketing system and face-to-face assistance.

We would like to reinforce our Check Point team in Zaventem with a junior IT Service Desk Officer.
Your responsibilities:

• You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face located at our physical desk located in Zaventem.
• You work with a high-level customer support mindset.
• You provide first-line technical support, answering support queries face-to-face or our online ticketing software.
• You manage first-line hardware repairs.
• You maintain a high degree of customer service for all support queries and adhere to all service management principles.
• You take ownership of user problems and are proactive when dealing with user issues.
• You log and maintain all Tickets on the ticketing logging system.
• You respond to inquiries from clients and help them resolve hardware and/or software problems.
• You support users in the use of IT equipment by providing necessary training and advice.
• You allocate more complex calls to the relevant IT Support member or group.

• You have a strong interest in IT.
• You have preferably at least 1 year of relevant/previous Service Desk experience.
• You have an interest in ITIL processes.
• You have excellent communication skills and have mastered the skill to always remain professional and calm.
• You get energized from providing face-to-face support.
• You have experience in using Service Management tooling, knowledge of Service Now is a plus.
• You have a strong knowledge of the latest Microsoft-based operating systems.
• You have experience with using and troubleshooting Microsoft Outlook clients within a network environment (permissions, calendar sharing, delegation).
• You have experience with using and troubleshooting Microsoft Office with emphasis on Word, Excel, and Power Point.
• You have experience in configuring i OS devices.
• You have a flexible attitude and the ability to perform under pressure.
• You are committed to quality and have a thorough approach to the work.
• You have the ability to work well within a team.
• You are able to easily express yourself in English, Dutch, and French
• You are okay with the fact that homeworking is not included

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.
Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities
• Sustainable transport options offered by Mobility@Deloitte
• Flexible work arrangements for all and initiatives supported by Parents@Deloitte
• Wellbeing tips and activities powered by Energise@Deloitte
• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangementsremains essential in today's reality:

• Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client's premises).
• Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!