Belgium Job Openings
Decathlon HQ Belgium
Junior Technical Onboarding & Partner Success Manager - Decathlon Marketplace
Evere
FULL TIME
October 8, 2024
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Technical Onboarding
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Onboarding guidance: Lead partners through the entire integration process on the Decathlon Marketplace, ensuring they can list their products smoothly and effectively. -
Technical support: Provide expert technical assistance on integrating partner systems (e.g., via APIs, data management tools) and resolving any technical issues that arise.
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Process improvement: Continuously identify areas for improvement in the onboarding process and collaborate with the internal teams to implement solutions that enhance partner experience.
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Account Management & Growth -
Partner growth strategy: Work closely with sellers to understand their business goals and provide actionable insights on how they can grow their sales on the platform. -
Expansion across markets: Help sellers replicate their success by expanding to multiple countries within the Decathlon Marketplace.
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Data-driven recommendations: Use performance data to monitor partner activity, identify opportunities for growth, and recommend best practices.
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Collaboration & Strategic Projects -
Cross-functional collaboration: Work with internal teams such as product management, marketing, and operations to streamline processes and deliver a seamless experience for partners. -
Innovation and improvement: Actively participate in discussions to improve the platform’s capabilities, focusing on simplifying onboarding, improving partner satisfaction, and reducing friction points for sellers.
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Bilingual in Dutch-English (French, Spanish, Italian, German are a plus).
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Strong technical understanding, with experience in using APIs, data management tools, and platforms like Salesforce, Zendesk and Postman
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Proven experience in a marketplace or e-commerce or Saa S environment, specifically in onboarding or partner management roles.
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Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights for partners.
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Customer-centric mindset with the ability to thrive in a fast-paced, dynamic environment.
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Excellent organizational skills, with an ability to manage multiple partners and projects simultaneously.
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Passion for sports is a plus, aligning with Decathlon’s core mission to make sports accessible to all.
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