Within Money Gram International Belgium, the Sales and Account Manager will be responsible for expanding the network of agents in Brussels zone by identifying potential customers and signing contracts with new agents to meet the company's strategy.

They will also be the first point of contact for agents to resolve issues, manage customer support and identify service improvements that will facilitate increased transaction volume.

Main responsibilities:
Support management in the implementation of business plans and targets (network, volumes and profitability).
Support retail by expanding agent subnet in designated regions.
Contact potential agents by phone, in writing, and in person, highlighting Money Gram products and services, and the mutually beneficial aspects of becoming an agent.
Maintain a database of all potential agents, including contact information and business activity status.
Ensure that all sales activity reports are reviewed, analyzed and followed up as required.
Ensure compliance with standards of all documentation relating to agreements and contracts with agents and the retention of copies.
Liaise with relevant operational and marketing resources to ensure the new agent is set up and ready to start in a timely manner, with all proper POS and other documentation to enable them to transact.
Monitor and ensure that transactional volumes reach expected levels and that opportunities to increase volumes are maximized.
Develop a strong partnership with key agents and ensure prompt resolution of queries and issues by liaising with relevant parties.
Work with the support of the marketing team to drive analysis and refine pricing strategies to improve product profitability as well as transactional volumes.
Support the marketing team, as required, through regular communication.
This description is not exhaustive.

Experience:
3 years of experience in a field sales and service position with retail distribution
Demonstrated expertise in preparing, managing, and executing business strategies.

Required Skills:
A successful experience in sales to distribution with a proven ability to increase volumes and contribute to the expansion of sales networks.
A successful track record in building and nurturing client relationships and identifying win-win opportunities.
Prior experience presenting products and services to clients.
Unparalleled interpersonal skills that will build and maintain relationships with agents both in person and over the phone.
Excellent presentation and public speaking skills, especially with prospective agents.
An organization and a capacity to prioritize certain emergencies, due to the geographical dispersion of the territory.
Excellent problem-solving abilities and effective identification of solutions
The ability to work in an environment of strong cultural openness and to adapt to each culture by understanding the differences.
French and English must be fluent both written and spoken, Dutch is an asset.
Driving license category B
Knowledge of the Microsoft Office suite (Excel, Word, Power Point) is required.