Department Info

Job Summary

Job Responsibilities

• Tool Adoption & Support: Ensure successful adoption of the Salesforce ecosystem, providing user support, troubleshooting issues, and managing system updates.
• Training Programs: Develop and conduct training sessions for sales and marketing teams, focusing on tools, platform features, and best practices.
• System Testing & Optimization: Regularly test and optimize sales tools and systems, ensuring they function as intended and meet business requirements.
• AI Utilization: Support the use of AI tools to automate routine sales tasks, enhance productivity, and analyse customer behaviour. Assist with the implementation of AI-based solutions to drive efficiency.
• Generative & Predictive AI Integration: Assist in integrating generative AI for personalized content creation and predictive AI for forecasting customer behaviour, supporting ongoing refinement of these technologies.
• Lead-to-Cash Process Support: Work alongside the Principal Sales Enablement to ensure smooth tool integration and user support for the lead-to-cash process, including Inside Sales and customer portal solutions.
• Terumo Price Quotation User Support: Provide ongoing support and guidance for the use CPQ tool, ensuring that teams effectively utilize the system to meet their business needs.
• Master Data Management (MDM) Support: Ensure high-quality data management within the Salesforce ecosystem, supporting MDM initiatives and ensuring data integrity.
• Data Analysis & Reporting: Assist with the collection, analysis, and reporting of sales data, generating actionable insights and performance metrics to drive business improvements.
• Cross-Functional Collaboration: Collaborate with various teams, including Commercial Excellence & Pricing, Sales & Marketing, Digital Experience, IT, PMO, etc to ensure cohesive tool adoption and support.
  

Profile Description

• Experience in a Salesforce administration or support role.
• Strong understanding of sales tools and systems, with a focus on adoption, training, and optimization.
• Excellent communication skills, with the ability to conduct effective training sessions and provide ongoing support.
• Excellent interpersonal skills, willingness to train, coach, help others
• Strong data analysis and reporting skills, with attention to detail in generating insights.
• Ability to collaborate cross-functionally with key stakeholders to ensure the smooth functioning of tools and systems.
  

Offer

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