Context:
Inside the Syensqo Information Technologies (IT) entity, scope service delivery services and value creation for R&I, the Experiment Automation and Data acquisition team deliver support services and solutions for R&I laboratories requests and needs.
As part of the team responsibilities, we are managing a wide range of solutions to support R&I and Industrial business. Such as: Laboratory PCs (LABPCs for R&I and QC), IOT, Digital reactor, Lab Mobility, …
A Laboratory PC (Lab PC) is a PC or a Workstation connected to the Syensqo’s network and able to control, operate and perform data acquisition from Analytical Instruments or Automated Experiments, offering multiple access to data by other PCs and Digital applications.
We are looking for :
Inside this team, we are looking for an IT Syensqo local Scientific Specialist who will deliver :

• Day to day support request and incident management for all technical solutions/products already installed WW
• New request management: analysis, evolution, new installations, new needs
• Proximity with the business
• Purchase of Laboratory softwares
• Technical Expertise on Laboratory solutions (Instruments, IT solutions, etc…)
• Security & compliance according to corporate policies
• Contribution on projects / transformation activities:
  • New technologies developments and roll out
  • Migration activities
  • Improve data acquisition security
  • Operational Technologies integrations

We count on you for:

• Business Continuity:
  • Being accountable for the good functioning of the automation solution in production
  • Being the local service contact, to listen and understand the needs of the users
  • Coordinating with other IT teams such as Infrastructure, Cybersecurity, other Business IT teams (Digital operations, Connected research, …) to deliver value to our customers.
  • Ensuring high relationships with instrument/software vendors to ensure support and business continuity.
  • Delivering professional services and ensuring data quality (Ticket management, inventory updates, …) with respect to the SLAs in place.

• Service evolution Lifecycle:
  • Maintaining knowledge (functional & technical) about the service
  • Participating to service continuous improvement initiatives
  • Participating in the team’s life by sharing knowledge and collaborate with your peers
  • Innovating and propose new solutions or improvements

You will bring:
Hard skills

• A minimum of 3 years of experience in a similar environment (Support of R&I and/or Industrial activities)
• Understanding of the interface and communication between workstation and the automation area (Instrument, OT, …)
• Knowledge of
  • Microsoft technologies, Network, Hosting landscapes.
  • Workstation design and technology : Operating system, Software , Cybersecurity, …
  • Identity management tools (Active Directory, …)
  • ITSM tool and related processes (BMC Helix preferable)

Soft skills

• Accountable for the service delivery
• Be the ambassador of the team locally (Communicate with users about the team, processes, ongoing projects, …)
• Discipline (share best practices, Punctuality, Follow processes in place, …)
• Technology passionate about
• Problem Solver (Troubleshooting, Identifying issues, Proactive, ...)
• Ability to work in team environment and collaborate with peers
• Autonomous, Self-motivated, very good organizational skills
• Demonstrated ability to learn new skills on the job
• Handles multiple tasks efficiently
• Open minded and curious

Additional information :

• Remote working is allowed: 2 days per week maximum
• Fluent English and local language mandatory
• Location: France - Lyon, FR ; France - Aubervilliers, FR ; Italy - Bollate, IT ; USA - Alpharetta, US